Adewale Adeogun

Experienced and dynamic leader with over 7 years of progressive responsibility in community and social services, including direct client support, staff supervision, and strategic program delivery. Proven expertise in overseeing case management, driving equityfocused initiatives, and promoting a culture of accountability, collaboration, and service excellence. Skilled in coaching teams through organizational change, managing service delivery operations, and engaging stakeholders to improve access and outcomes for diverse and vulnerable populations.

CLIENT SERVICE WORKER at City of Toronto (2025 – Present)

• Assisted clients with access to shelter services and resources.
• Coordinated daily operations to ensure efficient service delivery for vulnerable populations.
• Maintained cleanliness and safety of facilities, adhering to health standards and protocols.
• Supported intake processes by accurately documenting client information and needs.
• Facilitated communication between clients and support services, fostering positive relationships.
• Developed strategies for improving client engagement and satisfaction within shelter services framework.
• Enhanced workflow processes by implementing feedback mechanisms for continuous improvement in service delivery.
• Collaborated with multidisciplinary teams to address client needs, fostering a holistic approach to service provision.
• Collaborated with team members to ensure optimal service quality for all clients.
• Maintained an organized workspace, ensuring easy access to necessary tools and supplies for efficient task completion.
• Conducted regular assessments of client needs and facilitated appropriate referrals.
• Trained new staff on protocols and best practices in client service interactions.
• Supported emotional well-being through active listening and conflict resolution strategies.
• Supported case managers in the development and implementation of continuing care plans for residents, preparing them for successful transitions into independent living situations.
• Maintained safe and secure environment by conducting regular safety checks and enforcing house rules.
• Enhanced residents' coping mechanisms by providing emotional support and counseling during individual sessions.
• Provided crisis management and intervention during emergency situations.

RESIDENTIAL PROGRAM SUPERVISOR at New Leaf Living and Learning Together (2022 – Present)

• Support development of strategies and delivery of services and supports according to life plans and outcomes
• Supervised daily operations of residential programs, ensuring compliance with organizational policies and procedures.
• Monitored budget expenditures and resources, optimizing operational efficiency within residential services.
• Provide case management to individuals on caseload; assist with case management of other individuals supported
• Facilitated conflict resolution among residents, fostering a positive living environment through effective communication techniques.
• Developed individualized support plans to enhance client engagement and promote personal growth.
• Established performance metrics to evaluate staff effectiveness and drive continuous improvement initiatives within the program.
• Ensure that appropriate personal and physical care, crisis response, counseling and emotional support is provided
• Enhanced resident care by effectively managing and overseeing staff in daily activities.
• Trained and mentored staff on best practices for supporting residents with diverse needs.
• Coordinated community outings for residents, enriching their lives through social interaction and integration into the local area.
• Implemented program improvements that increased overall resident satisfaction and program effectiveness.
• Maintained a safe living environment for residents through routine inspections and adherence to safety protocols.
• Assess short- and long-term service needs and goals of clients; coordinate services and provide support in the implementation of life plans and monitoring achievement of personal and program outcomes
• Maintain documentation, compile and enter data and prepare statistical reports using client databases, MS Office
• Assess and monitor client finances; support and ensure access to eligible benefits; attend OW / ODSP appointments
• Ensure complete / current knowledge of community services, resources, policies, programs, issues affecting clients, relevant legislation (Ontario Works Act, Ontario Disability Support Program) to ensure access to all available benefits
• Support clients from equity-deserving groups with basic / financial needs, employment goals and service plans
• Provide direction, support, mentoring and coaching to students and new staff regarding service delivery.
• Perform initial intake screenings at multiple sites and assess client eligibility for residential programs
• Admit clients; provide orientation; assist them to integrate into residential environment by explaining rules / policies
• Provide de-escalation, conflict mediation, suicide / crisis intervention services using sound judgement to determine urgency, risk, need for Emergency Services; support other staff in emergency situations
• Conduct follow-up crisis management by checking in with client; adjust service plans based on changes in circumstances; make and follow up on referrals to substance use and housing support, mental health services etc.
• Empower and collaborate with clients to identify, prioritize and develop strategies to achieve meaningful goals
• Liaise with community agencies to coordinate services; support clients in navigating complex social services and health care systems; advocate on their behalf to enhance access to career opportunities, education, housing, etc.
• Contribute as a team member in program delivery by participating in meetings, planning and evaluation initiatives, committees; make recommendations and identify opportunities to improve service delivery / operational efficiency.

Client Support Worker at Fred Victor (2021 – 2022)

• Gathered and maintained client case records and statistics; prepared incident reports; entered / updated data
• Coordinated client services through assessment of client needs to development / implementation of service plans
• Researched and made referrals to drug treatment, detox, housing, mental health, medical, food, education, employment, counselling, and financial support services; distributed harm reduction supplies and provided naloxone
• Provided crisis management by de-escalating volatile situations, complaints and disputes using active listening
• Conducted outreach to community agencies to communicate legislation, policies, procedures and build partnerships
• Documented shift occurrence information in logs, incident reports, case notes and updated database at each contact
• Participated in meetings, case conferences, committees, working groups and initiatives to contribute to revision of client case plans and development and delivery of recreation, employment, educational, life skill programs
• Liaised with City and Provincial staff, Emergency Shelters, and service providers to mediate / advocate for clients

Shift Coordinator at Hour Respite Centres, Fred Victor (2022 – 2023)

• Supervised shift operations and monitored performance of staff to ensure services are provided to meet client needs in a client-focused, holistic manner in accordance with agency policies, procedures, standards, related legislation
• Promoted and modelled effective teamwork, high standards of work quality and customer service excellence; supported staff in continuous learning; lead development through mot