Adithya Shetty

HR LMS and Training professional with 4+ years of experience supporting Learning Management Systems (CSOD, SumTotal), employee training programs, and HR operations. Proven expertise in LMS administration, ILT/VILT training management, onboarding, compliance reporting, and employee support. Currently supporting enterprise HR systems and benefits administration at Alight Solutions. Strong communicator with experience working with global stakeholders and audit teams.

Customer Care Representative (CCR) at Alight Solutions (2025-09 – Present)

Supporting enterprise HR systems and benefits administration for JPMorgan Chase employees

• Navigated complex HR systems and benefits platforms, addressing an average of 25 daily inquiries from JPMorgan Chase employees with a 95% customer satisfaction rate on all resolutions
• Manage high-volume inbound calls through Genesys Cloud, resolving employee inquiries efficiently while maintaining high first-call resolution and customer satisfaction scores
• Deliver hands-on guidance to employees across HR and benefits platforms, clarifying plan options and system processes to drive correct decision-making
• Utilize CSPro within AWS to log, track, and resolve employee issues while maintaining compliance with internal policies and data security standards
• Coordinate with HR, Payroll, IT, and technical teams to escalate and resolve system-related issues within defined SLAs
• Ensure compliance with internal controls and regulatory requirements when accessing, processing, and documenting employee data

Technical Learning Specialist II at Parexel International (2019-12 – 2024-01)

Administered enterprise Learning Management Systems supporting global HR and clinical training programs

• Configured and maintained courses, curricula, learning assignments, certifications, prerequisites, and transcripts
• Managed employee training records throughout the employee lifecycle, ensuring accurate completion of tracking and compliance
• Provided ongoing LMS user support to employees, trainers, and HR stakeholders
• Created, scheduled, and managed Instructor-Led Training (ILT) and virtual sessions in CSOD, including rosters and attendance tracking
• Supported trainers with session setup, materials upload, roster management, and post-training reconciliation
• Conducted express training sessions to improve roster marking accuracy and LMS efficiency
• Generated training completion, compliance, and audit reports using LMS dashboards and Excel
• Partnered with auditors and quality teams to provide training evidence, transcripts, and LMS documentation
• Ensured LMS data aligned with HR policies, SOPs, and regulatory requirements
• Supported new hire onboarding training, assigning mandatory curricula and tracking completion in LMS
• Coordinated with HR and project teams to deploy role-based learning assignments
• Assisted in maintaining refresher and continuous learning programs
• Prepared monthly LMS and training status reports for stakeholders
• Identified process gaps and implemented improvements to enhance training delivery and data accuracy
• Supported migration of learning data and programs during LMS updates and project transitions
• Delivered one-on-one LMS coaching sessions to internal teams to improve system adoption

Career Consultant at VJC Immigration & Visa Consultants Pvt Ltd (2019-07 – 2019-11)

Provided immigration consultation services to clients

• Conducted structured consultations to educate clients on immigration processes and documentation
• Maintain accurate records and compliance-driven documentation
• Managed follow-ups and client communication throughout application stages

Helpdesk Counselor at T.I.M.E Pvt Ltd (2017-12 – 2019-03)

Provided student support and administrative services for test preparation programs

• Supported students with inquiries related to CAT, GRE, GMAT, and Bank PO programs
• Managed lead follow-ups, enrollments, fee collection, and receipt of generation
• Coordinated scholarship tests and student communications

Bachelor of Engineering in Computer Science – Jawaharlal Nehru Technological University (JNTU)