Pallavi Srivastava

To leverage my expertise in Learning Management Systems, including Docebo, to enhance organizational success by streamlining LMS operations, delivering impactful training, and improving user experiences. Seeking a challenging role that fosters professional growth, innovation, and meaningful contributions to the field of learning technology.

Moodle and LMS Specialist (IT Specialist - LMS) at Yorkville University (2020-08 – Present)

• Administer and manage Moodle and other LMS platforms, providing end-to-end support.
• Handle LMS-related cases, acting as a liaison between stakeholders and departments to ensure timely resolution.
• Deliver live and recorded training sessions on LMS technologies for staff, faculty, and students.
• Develop user-friendly training materials, including quick guides, user manuals, and video demos, ensuring alignment with business standards.
• Implement new LMS functionalities and integrate third-party tools to optimize user experience.
• Monitor LMS performance, troubleshoot issues, and maintain a robust problems-and-solutions log.
• Conduct business and technical studies, developing system improvements and compliance policies.

LMS Administrator and Specialist at nThrive Global Solutions (Formerly e4e Healthcare Business Services) (2017-08 – 2018-02)

• Administered Docebo LMS and Thesis SM applications, ensuring seamless operations in a fast-paced environment.
• Configured and maintained the Docebo LMS, developing prototypes and interactive design solutions for online learning.
• Delivered training and support to colleagues and clients, facilitating the rollout of LMS projects.
• Created custom courses and dashboards, leveraging LMS and PM APIs for enhanced reporting capabilities.
• Collaborated with multidisciplinary teams to develop innovative eLearning solutions, incorporating user and SME feedback.

Senior Learning Technologist at ICEP Europe (2015-01 – 2016-12)

• Managed and administered multiple Moodle eLearning sites, including: http://elearning.icepe.eu/cpdonline/, http://uel.icepe.co.uk/, https://leedsbeckett.icepe.co.uk/login/index.php, https://2016.loop.dcu.ie/course/index.php
• Utilized eLearning tools such as Moodle, Adobe Connect, Articulate Presenter, and Engage, as well as CMS integrations like Joomla, virtual classrooms (Adobe Connect, WizIQ, etc.).
• Provided technical support to customers, ensuring the successful delivery of eLearning content.
• Acted as the first level of escalation for all technical issues within the company.
• Administered the eLearning system and content management system, ensuring seamless operation and functionality.
• Updated and maintained the learning portal, eLearning courses, and the company website.
• Developed and published eLearning content for various projects.
• Designed and implemented processes to encourage continuous improvement in eLearning solutions, platform performance, and IT infrastructure.
• Ensured robust protection against data loss and corruption.
• Supported and ensured the effective delivery of online classes.
• Advised directors on technological capacities and requirements to support company growth.
• Trained staff in online classroom tools, Moodle, and marketing technologies as necessary.

eLearning officer at Public Health Foundation of India (PHFI) (2012-01 – 2014-12)

• Administered and managed eLearning platforms, including: http://lms1.phfi.org, http://lms.phfi.org
• Provided IT helpdesk support, diagnosing and resolving users' technical issues effectively.
• Worked efficiently and accurately with HTML content for eLearning systems.
• Applied strong technical knowledge and experience in HTML, PHP, CSS, MySQL, and JavaScript to enhance platform functionality and user experience.
• Delivered technical support and maintenance for eLearning platforms, ensuring seamless operations.
• Assisted in the development, troubleshooting, and deployment of eLearning solutions, collaborating with cross-functional teams to meet organizational goals.

BTECH computer science