Adonis Ramos

Results-driven Operations Manager with over 10 years of experience leading residential and commercial painting, finishing, and building operations. Proven progression from Painter to Supervisor and Operations Manager, with expertise in project execution, field team leadership, quality control, and safety compliance. Skilled in coordinating contractors, property managers, and project stakeholders to deliver projects on time and within budget.

Bilingual professional recognized for improving operational efficiency, maintaining high-quality standards, and building strong client relationships.

Construction Building Operations Manager - Aaron Enterprises Painting - Toronto, ON

(2021-01)

• Managed end-to-end operations for multiple residential and commercial painting projects simultaneously.
• Supervised field teams, subcontractors, and crew schedules to ensure timely project completion.
• Coordinated with property managers, general contractors, and clients to define scope, timelines, and expectations.
• Oversaw project budgeting, labor allocation, and material planning to optimize operational efficiency.
• Ensured strict compliance with safety regulations and company quality standards across all job sites.
• Conducted final inspections and quality control walkthroughs to ensure client satisfaction.
• Resolved on-site operational issues, delays, and workforce challenges in real time.
• Implemented workflow improvements that increased productivity and reduced rework.

Construction Building Painting Supervisor - Aaron Enterprises Painting - Toronto, ON

(2019-01 - 2021-12)

• Supervised daily painting operations across residential and commercial projects
• Assigned tasks to crews and ensured proper execution of interior and exterior finishing work
• Monitored job site progress, productivity, and adherence to project timelines
• Conducted quality inspections on surface preparation, painting application, and finishing standards
• Trained new painters on techniques, safety procedures, and company standards
• Ensured proper use of materials, tools, and equipment to minimize waste and costs
• Supported project managers in scheduling and resolving on-site operational issues

Painter - Aaron Enterprises Painting - Toronto, ON

(2017-01 - 2019-12)

• Performed interior and exterior painting for residential and commercial properties
• Prepared surfaces including sanding, patching, priming, and masking
• Applied paint, stains, and finishes using brushes, rollers, and spray equipment
• Followed project specifications, color schemes, and client requirements
• Maintained clean and safe work environments on active job sites
• Assisted team members with setup, material handling, and finishing tasks
• Ensured high-quality workmanship and attention to detail on all assignments

Guest Service Representative - Blue Diamond Hotels & Resorts - Punta Cana, Dominican Republic

(2013-01 - 2017-12)

• Delivered guest services in a high-volume, all-inclusive resort environment.
• Handled guest inquiries, complaints, and service requests with professionalism and efficiency.
• Coordinated with housekeeping, front desk, and operational departments to resolve guest issues.
• Supported check-in and check-out processes to ensure a seamless guest experience.
• Managed service recovery situations to maintain guest satisfaction and brand reputation.
• Maintained accurate records of guest interactions and service requests.
• Contributed to upselling opportunities and enhanced guest engagement.

Front Desk Agent - Meliá Hotels International - Punta Cana, Dominican Republic

(2011-01 - 2013-12)

• Managed guest check-in and check-out processes in a luxury hotel environment
• Provided accurate information regarding reservations, room availability, and hotel services
• Handled guest requests, complaints, and special arrangements with strong attention to detail
• Coordinated with housekeeping, reservations, and concierge teams to ensure service excellence
• Processed payments, invoices, and reservation changes using hotel management systems
• Ensured compliance with brand standards and hospitality service protocols
• Delivered consistent service to international guests in a fast-paced environment

Bachelor's Degree - Tourism and Hospitality Management - Universidad O&M