Afzan Ali

Dedicated and results-driven Delivery Professional with over 7 years of experience in food delivery, courier services and team supervision in UAE and Saudi Arabia. Promoted to Supervisor within 3 months of joining Seder Group due to excellent performance, leadership skills and commitment. Strong knowledge of city routes, customer service, team management and delivery operations.

Delivery Rider (First 3 Months) | Promoted to Supervisor at SEDER GROUP (2023-05 – 2025-05)

Joined as Delivery Rider and promoted to Supervisor within 3 months based on outstanding performance, dedication and leadership skills.

• Supervise and lead a team of delivery riders to ensure timely and efficient deliveries.
• Assign delivery tasks, plan optimal routes and monitor daily operations.
• Ensure high service standards, customer satisfaction and compliance with company policies.
• Address and resolve rider and customer issues in a professional manner.
• Conduct performance reviews, training and provide guidance to team members.
• Ensure safety compliance and follow all traffic and company regulations.

Delivery Boy at JEEBLY COURIER (2019-01 – 2022-12)

• Delivered packages and documents on time to customers across Sharjah and Ajman.
• Followed assigned routes and used GPS for efficient navigation.
• Ensured safe handling of parcels and maintained proof of delivery.
• Provided excellent customer service and maintained good communication.
• Met daily delivery targets with 100% accuracy and customer satisfaction.

Bike Rider at PAPA JOHN'S (2017-01 – 2019-12)

• Delivered food orders to customers in a timely and professional manner.
• Followed pre-planned routes and ensured orders were delivered hot and on time.
• Handled cash payments and provided receipts to customers.
• Maintained a clean driving record and followed all safety regulations.
• Represented Papa John's with professionalism and good customer service.

Secondary School in Matriculation – Govt. Boys High School, Chobara, Sialkot, Pakistan (2014-01 – 2016-12)