Assistant Manager - ALDO - Brampton, ON
(2026-06)
- Support the Store Manager in overseeing daily store operations, team performance, sales execution, and customer experience in a high-volume fashion retail environment.
- Lead, coach, and motivate team members to achieve sales goals and KPIs, including conversion, UPT, and AOV.
- Assist with staff scheduling, task delegation, floor coverage, and daily priorities to maximize productivity and sales performance.
- Drive sales through personalized customer service, clienteling, product knowledge, styling, and effective selling strategies.
- Support onboarding, training, and development of team members to maintain strong service, selling, and operational standards.
- Manage opening and closing procedures, POS operations, cash handling, deposits, and daily reconciliation.
- Assist with inventory, shipment processing, replenishment, loss prevention, and visual merchandising standards.
- Take leadership responsibility in the Store Manager's absence, resolving customer concerns and ensuring smooth store operations.
Sales Lead - ALDO - Brampton, ON
(2025-04 - 2026-06)
- Drove store sales through personalized styling, clienteling, and elevated customer experiences, contributing to conversion and repeat business.
- Led and coached team members on selling techniques, product knowledge, customer engagement, and performance expectations.
- Supported sales targets and KPIs, including conversion, UPT, and AOV, in a fast-paced retail environment.
- Assisted with opening and closing procedures, cash handling, customer issue resolution, inventory, replenishment, and visual merchandising.
Dispatcher / Customer Service Coordinator - GALAXY FREIGHTLINE - Brampton, ON
(2024-10 - 2025-01)
- Coordinated end-to-end shipment operations and dispatch activities, supporting efficient order processing and timely deliveries.
- Communicated with clients, carriers, brokers, shippers, and consignees while providing updates and resolving operational inquiries.
- Maintained accurate shipping and customs documentation while supporting compliance and smooth workflow execution.
- Used TruckMate, Samsara, and Fleet Manager to track shipments, coordinate dispatch schedules, and improve operational visibility.
Team Leader - SIRENS / URBAN BEHAVIOR - Brampton, ON
(2022-12 - 2023-10)
- Led daily sales floor activities while delivering high-quality customer service and supporting store sales objectives.
- Trained and mentored new hires on customer service, product knowledge, POS procedures, and selling standards.
- Supported sales growth through product placement, floor merchandising, and effective customer engagement.
- Assisted with POS transactions, cash handling, inventory organization, daily operations, and customer issue resolution.
