Akinwunmi Adegbulugbe

Administrative, management, and healthcare professional with over 17 years of experience driving operational excellence and leading high-performing teams. Proven expertise in managing supply chains, financial operations, client relations, and healthcare support services. Known for being organized, results-driven, and calm under pressure, with a track record of implementing process improvements, resolving complex issues, and supporting organizational growth.

Committed to continuous learning and leveraging expertise to deliver measurable impact in dynamic and challenging environments.

Community Support Worker - Thompson Community Services

(2023-02)

Provides care, training, coaching and support to clients and assists in their developmental growth and success in a residential and / or community setting. Maintains the residential home / community program. Provides case management and related administration. Provide support to clients.

• Ensuring clients have their needs met in a safe environment where their unique physical, social, emotional, intellectual, spiritual and cultural needs or interests are respected
• Ensuring personal service plan goals are in place while being realistic and appropriate to the client
• Administering prescribed medications as required
• Working within CARF, CLBC standards and legislative requirements
• Providing services within the agency's philosophies, values, policies and procedures
• Ensuring all areas are clean and tidy, and all equipment is repaired and maintained in good order
• Perform regular safety checks
• Carrying out housekeeping duties
• Participating in routine fire drills and emergency procedures
• Developing reviewing and updating strategy lists from the client's personal life plan, revamping and improving the plan as appropriate and documenting / reporting client progress and concerns
• Submitting quarterly reports on client's progress
• Accompany clients at work sites or recreational events and provide them with coaching and support
• Representing the clients at meetings and advocating on their behalf
• Administrative duties
• Support company administrative purposes

Operations and logistics manager - swift energy NIGERIA

(2013-02 - 2022-09)

• Oversaw product distribution and storage to ensure timely delivery to customers
• Monitored operating expenditure budgets and implemented corrective actions as required
• Planned and implemented supply flow management systems to meet client demand
• Resolved transportation and logistics system issues to ensure operational continuity
• Negotiated with customers and suppliers to improve supply chain efficiency and sustainability
• Managed customer, vendor, and stakeholder expectations to ensure timely product delivery
• Developed risk management programs to ensure continuity of supply during emergency situations
• Ensured field operations were executed to optimize product distribution
• Maintained performance metrics, operational reports, customer service logs, and safety records
• Prepared financial and operational reports to track company expenses and budgets
• Hired and trained staff and maintained employee records and databases
• Supported overall company administrative and operational functions

Claims & Charge Back / Virtual Banking - UNITED BANK FOR AFRICA PLC

(2007-09 - 2012-12)

• Ensured timely resolution of Visa, VPay, and local and international chargeback transactions for Nigeria and affiliate countries
• Processed chargebacks related to Interswitch debit cards, POS, web, and airtime disputes
• Resolved virtual banking disputes, including airtime issues and inter- and intra-bank electronic funds transfer disputes on U-Direct, U-Mobile, and bill payment platforms (DSTV, Air Nigeria, PHCN, etc.) in collaboration with eTranzact, Interswitch, and Multichoice
• Processed and settled NIBSS Interbank Instant Payment (NIP) transactions
• Executed daily SQL queries on Postilion Post Office to generate source node STANs for acquired VPay transactions on UBA terminals
• Investigated fraudulent transactions and provided supporting evidence and footage
• Resolved remote on-us and off-us transaction issues
• Delivered nationwide training on card risk management, arbitration of dispense issues, and fraud prevention
• Queried and re-opened defaulted claims for further investigation and resolution
• Performed settlement and reconciliation of card accounts
• Provided excellent customer service and effective conflict resolution

Marketing and Operations Manager - DESTAKIN OIL & GAS MARKETING NIGERIA LTD

(2004-02 - 2007-08)

• Planned and managed distribution and supply network operations
• Marketed the company's products and services
• Formulated and implemented strategies to strengthen and expand the company's core business focus
• Established goals, structures, and processes to support smooth business operations
• Collated, reviewed, analyzed, and recommended credit requests for corporate clients
• Managed and maintained strong client relationships

Supervisor - UNITED NATIONS POPULATION FUND (UNFPA) - Osun State, Nigeria

(2003-03 - 2004-02)

• Supervised interviewers for the UNFPA 5th Country Programme of Assistance in Osun State, Nigeria
• Collected and validated project data used for monitoring and evaluation activities
• Conducted advocacy and publicity initiatives to promote the organization's projects
• Liaised with local and state community leaders to support organizational goals and programme implementation
• Supervised field researchers and coordinated surveys with respondents
• Collated, reviewed, and analyzed raw data to support accurate reporting and effective project implementation

Master of Arts - Leadership- Healthcare - Trinity Western University

Masters - Geographical Information Systems (GIS) - University of Ibadan

B. Sc - Geography and Planning - Lagos State University