Work Experience
April 1, 2021 – Current - Store Supervisor & Department Manager – Canadian Tire Squamish (Canada)
- Provided training, mentoring and feedback to more than 50 team members to meet or exceed established productivity goals.
- Supervised store operations, including opening and closing, security, inventory management, and employee schedules
- Maintains quality department presentation, through daily inspections and ensuring all store audit performance requirements are met in the department
- Monitors and improves the productivity of the department team through strong leadership and motivation
- Ensures store is appropriately staffed through effective planning and scheduling and according to store budget and customer needs.
- Plans and manages daily/weekly departmental activities as well as seasonal changeovers and works with the team to execute them.
- Arrange and reset store shelves, labels and merchandise – planograms.
- Handling customer concerns and complaints
September 14, 2020 – January 31, 2021
Assistant Sales Manager – Enterprise ABC (Singapore)
- Submitting sales report daily, administrative duties
- Complete store operational requirements by scheduling and assigning employees;
following up on work results and goals
- Operate POS cash register and count money in cash drawers to ensure the amount is correct
- Open and close registers, monitoring cash limits and ensuring quality customer service at all times
- Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
- Analyzing operating and financial statements for profitability ratios • Training new staffs and part-timers
March 24, 2017 – July 31, 2020
Retail Store Supervisor – Lohmun Leather Products Pte. Ltd (Singapore)
- Submitting sales report daily, administrative duties
- Achieved yearly sales increase
- Handling customer complaints and processing return and exchange items.
- Stock inventory management of the store
- Operated a POS system receiving payments of cash, gift cards, debits and credit card charges from customers for goods, making change and issuing receipts.
- Cross-sell company products and supervising different promotional fairs across
Singapore
- Training newly hired staffs and part-timers
Awards
- “Best Self-Discipline”, January 2018
- “Most Improved Stores for Year 2018”, January 2019
- “Best Sales Supervisor/Manager for Year 2019”, January 2020 • “Wellness Award”, January 2020
June 16, 2016 – October 05, 2016
Customer Service Associate/Bank Teller – Bank of the Philippine Islands (Philippines)
- Maintains customer confidence and protects bank operations by keeping information confidential.
- Contributes to team effort by accomplishing related results as needed.
- Daily report transactions, administrative duties
- Provides account services to customers by receiving deposits and loan payments,
cashing checks, and issuing savings withdrawals.
- Cross-sell bank products, informing customers of new services and product promotion;
ascertaining customers’ needs. Answering inquiries in person or on telephone referring to other bank services.
- Completes special requests by closing accounts, exchanging foreign currencies,
providing special statements, copies and referrals; completing safe-deposit box procedures.
- Reconciles cash drawer by providing cash transactions, counting and packaging currency and coins, turning in excess cash and mutilated currency to head teller, maintaining supply of cash and currency.
