Kris Belmonte

Well-accomplished and reliable leader with over five years of experience in retail environment. Recognized for ability to empower and motivate talented staff, communicate with customers and provide exceptional service that ensures client retention and positive feedback. Proven ability to increased sales through upselling techniques as well as implement additional processes that drive profitability.

Work Experience

April 1, 2021 – Current - Store Supervisor & Department Manager – Canadian Tire Squamish (Canada)

• Provided training, mentoring and feedback to more than 50 team members to meet or exceed established productivity goals.
• Supervised store operations, including opening and closing, security, inventory management, and employee schedules
• Maintains quality department presentation, through daily inspections and ensuring all store audit performance requirements are met in the department
• Monitors and improves the productivity of the department team through strong leadership and motivation
• Ensures store is appropriately staffed through effective planning and scheduling and according to store budget and customer needs.
• Plans and manages daily/weekly departmental activities as well as seasonal changeovers and works with the team to execute them.
• Arrange and reset store shelves, labels and merchandise – planograms.
• Handling customer concerns and complaints

September 14, 2020 – January 31, 2021

Assistant Sales Manager – Enterprise ABC (Singapore)

• Submitting sales report daily, administrative duties
• Complete store operational requirements by scheduling and assigning employees;

following up on work results and goals

• Operate POS cash register and count money in cash drawers to ensure the amount is correct
• Open and close registers, monitoring cash limits and ensuring quality customer service at all times
• Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
• Analyzing operating and financial statements for profitability ratios • Training new staffs and part-timers

March 24, 2017 – July 31, 2020

Retail Store Supervisor – Lohmun Leather Products Pte. Ltd (Singapore)

• Submitting sales report daily, administrative duties
• Achieved yearly sales increase
• Handling customer complaints and processing return and exchange items.
• Stock inventory management of the store
• Operated a POS system receiving payments of cash, gift cards, debits and credit card charges from customers for goods, making change and issuing receipts.
• Cross-sell company products and supervising different promotional fairs across

Singapore

• Training newly hired staffs and part-timers

Awards

• “Best Self-Discipline”, January 2018
• “Most Improved Stores for Year 2018”, January 2019
• “Best Sales Supervisor/Manager for Year 2019”, January 2020 • “Wellness Award”, January 2020

June 16, 2016 – October 05, 2016

Customer Service Associate/Bank Teller – Bank of the Philippine Islands (Philippines)

• Maintains customer confidence and protects bank operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed.
• Daily report transactions, administrative duties
• Provides account services to customers by receiving deposits and loan payments,

cashing checks, and issuing savings withdrawals.

• Cross-sell bank products, informing customers of new services and product promotion;

ascertaining customers’ needs. Answering inquiries in person or on telephone referring to other bank services.

• Completes special requests by closing accounts, exchanging foreign currencies,

providing special statements, copies and referrals; completing safe-deposit box procedures.

• Reconciles cash drawer by providing cash transactions, counting and packaging currency and coins, turning in excess cash and mutilated currency to head teller, maintaining supply of cash and currency.

I've studied Bachelor of Science in Business Administration Major in Management. (Canadian Equivalency: Bachelor's Degree - Three Years)