Aleema Mustapha

Healthcare operations and program coordination professional with 10+ years of experience supporting executive leadership within complex hospital environments, including Trillium Health Partners. Proven ability to manage high-priority initiatives, coordinate cross-functional teams, and support strategic decision-making in fast-paced, patient-centered settings. Expert in healthcare systems, stakeholder engagement, and executive-level communications, with hands-on experience in Meditech, HRIS, and learning management systems.

Known for driving operational efficiency, improving processes, and ensuring alignment with organizational goals and healthcare standards.

Senior Coordinator, Education & Academic Affairs - Trillium Health Partners – Credit Valley Hospital

(2022-11)

• Provide high-level operational and executive support to the VP, managing complex priorities, communications, and decision-making workflows
• Coordinate strategic initiatives, committees, and projects across the Education & Academic Affairs portfolio
• Lead and manage special projects, ensuring alignment with organizational priorities and timelines
• Oversee physician education lead contracting processes, including tracking, coordination, and stakeholder communication
• Develop executive-level materials including briefing notes, reports, presentations, and correspondence
• Collaborate with internal departments and external partners (e.g., University of Toronto, TAHSN) to support academic and clinical initiatives
• Support development and tracking of annual work plans, strategic goals, and performance deliverables
• Conduct research and analysis to inform leadership decisions and program development

Senior Administrative Assistant, Performance & Business Intelligence - Trillium Health Partners – Credit Valley Hospital

(2021-09 - 2022-11)

• Supported senior leadership including VP and Directors within a data-driven healthcare performance environment
• Coordinated executive operations including calendar management, meeting facilitation, and priority alignment
• Developed and maintained Standard Operating Procedures to improve team efficiency and consistency
• Prepared high-level reports, presentations, and briefing materials to support strategic initiatives
• Led administrative team coordination and facilitated team meetings

Senior Administrative Clerk, Learning & Organizational Development - Trillium Health Partners – Mississauga Hospital

(2017-08 - 2021-09)

• Coordinated recruitment, onboarding, and talent management processes for leadership roles
• Managed Learning Management System (LMS), including reporting, troubleshooting, and content administration
• Delivered analytics and reporting to senior leadership to support workforce planning
• Coordinated large-scale training programs, leadership development initiatives, and organizational events
• Supported implementation of organizational development strategies aligned with hospital priorities
• Designed and implemented process improvements, tools, and templates to enhance operational efficiency
• Facilitated new employee orientation and leadership onboarding programs

Benefits Specialist - Platinum Health Benefits Solutions - Mississauga, ON

(2012-07 - 2016-08)

• Managed health and dental claims processing, billing analysis, and error resolution
• Interpreted Explanation of Benefits (EOBs) and ensured compliance with healthcare policies
• Collaborated with healthcare providers and clients to resolve complex cases
• Maintained strict confidentiality of sensitive health and financial information
• Supported process improvements and contributed to operational enhancements

Health Promotion Volunteer - Canadian Cancer Society

• Led community outreach and awareness initiatives focused on cancer prevention and screening
• Supported patient engagement and education through events and health promotion activities

Hospital Volunteer – Oncology & Ambulatory Care - Credit Valley Hospital

• Supported patient flow, administrative tasks, and patient care assistance
• Assisted clinical staff in delivering a positive patient experience

Project Management Certificate (In Progress) - Sheridan College

Post-Graduate Certificate - Human Resources Management - Sheridan College (2021)

Bachelor of Health Studies (BHS) - York University (2017)

Medical Terminology (2017)