IT Help Desk Technician, Summer Student (May 2023 - Sept 2023) at Hydro Ottawa, Ottawa, ON:
- Configured and troubleshooted internal issues for Windows 10 computers.
- Utilized Active Directory to grant permissions and resolve user account issues.
- Supported the IT Help Desk during a labour dispute, ensuring uninterrupted IT services, troubleshooting issues, and maintaining operational efficiency.
Software Engineer, Co-op (May 2021 - Sep 2022) at Gastops, Ottawa, CA:
- Collaborated in engineering teams to develop new features and maintain desktop client software applications using the VB.NET framework.
- Expanded and improved an internal data analysis and visualization tool by implementing new features within a Python Flask web application framework.
- Created user registration and login pages using PHP, HTML & CSS for an internal expense portal.
- Executed systematic testing and debugging activities, including identifying and resolving issues with new features and ensuring the reliability of the system.
