Alex D’Rozario

Experienced retail professional with a strong background spanning six and a half years across Dollarama and Superstore

Kamloops, Thompson-NicolaMember since January 25, 2026

Customer serviceInventory managementTeam leadershipOperational efficiencyMerchandising strategiesCash handlingProduct knowledgeTroubleshooting

About

Experienced retail professional with a strong background spanning six and a half years across Dollarama and Superstore. Proven expertise in customer service, inventory management, and team leadership. Demonstrated ability to achieve sales targets, optimize operational efficiency, and ensure exceptional customer satisfaction.

Possess a keen understanding of retail trends, effective merchandising strategies, and adept at fostering positive relationships with customers and team members alike. Committed to delivering high-quality service and contributing to the success and growth of retail operations.

Experience

Front End Worker - REAL CANADIAN SUPERSTORE

(2022-12 - 2026-02)

Delivered exceptional customer service by greeting and assisting customers during checkout, ensuring a positive shopping experience.
Efficiently processed transactions, maintained accurate cash handling, and resolved customer inquiries and issues promptly.
Demonstrated product knowledge to inform customers about promotions, sales, and special offers, contributing to increased customer satisfaction and sales.
Collaborated closely with team members and departments to uphold store standards, optimize operational efficiency, and ensure seamless customer service delivery.
Troubleshooting common issues with a product and/or service and ensuring that customers are satisfied with them as well.
Preparing reports regarding cash management, sales volume, merchandising and personnel matters as well as opening and closing of the store while reporting daily profit/loss.

Sales Associate - DOLLARAMA

(2018-08 - 2022-08)

Working and operating on the cash register while professionally greeting the customers.
Stocking up products with proper merchandising standards.
Assisting in larger skill breakdowns and product sorting as well as opening and closing stores as well as cashing out and balancing all store tills.
Stocking up products with proper merchandising standards
Preparing reports regarding cash management, sales volume, merchandising and personnel matters as well as opening and closing of the store while reporting daily profit/loss.
Evaluating the supply and availability of stocks and profit margins