Daryl Mpondo

Customer service and retail professional with experience in high-volume environments, POS operation, keyholder responsibilities, and assisting customers with equipment setup. Skilled in providing clear directions, maintaining organized workspaces, and supporting team operations. Reliable, friendly, and able to work in fast-paced outdoor settings.

Keyholder / Sales Associate - Showcase - Welland, ON

(2025-01 - 2026-01)

• Performed keyholder duties including opening/closing support and store readiness.
• Assisted customers with product selection and sales transactions.
• Managed multiple customers in a fast-paced retail environment.
• Demonstrated reliability, communication, and teamwork.

Crew Member - McDonald's - Fonthill, ON

(2023-09 - 2025-08)

• Delivered fast, accurate service in a high-volume environment.
• Operated POS systems and handled cash/card transactions with accuracy.
• Maintained cleanliness and adhered to strict food safety and hygiene standards.
• Trained new employees on procedures, customer service, and safety protocols.

Cashier Athlete - Nike Factory Store - Niagara, ON

(2023-07 - 2024-09)

• Processed cash, debit, and credit transactions accurately.
• Restocked merchandise and supported shipment processing.
• Provided a welcoming customer experience.
• Operated POS systems and processed purchases, returns, and bookings.

Sales Ambassador - The Linq Agency (PC Financial) - St. Catherine's, ON

(2026-05 - 2026-08)

• Engaged retail shoppers directly to promote PC Financial Mastercard products and new account acquisitions.
• Evaluated customer needs to recommend appropriate credit card products and clearly explain key account features and benefits.
• Guided applicants through digital credit applications, ensuring strict compliance with financial regulations and data privacy standards.
• Consistently met daily sales targets in a fast-paced retail environment through proactive outreach and effective objection handling.

Bachelor of Science - Computer Science (Co-op) - Brock University (2025-09)