Alex Kafie

Result-oriented Project Manager with experience in global-sized companies, and business leadership positions with over 20+ years of working experience covering Latin America, Canada, and Asia Pacific regions. Demonstrated strong interpersonal and leadership skills, with a strong focus on IT and insurance project management, business strategy, and cross-functional collaboration. Known for having effective problem-solving skills, highly organised, excellent analytical abilities and presentation skills, fluent in English, French and Spanish.

Senior Project Manager at GHFoC - Oliver Benefits Administration Software (2024-01 – Present)

• Spearhead the implementation and delivery of software solutions for both internal and external clients.
• Lead planning, execution, and delivery of ERP system integration for GroupHEALTH Benefit Solutions, ensuring streamlined operations and client satisfaction.
• Managed end-to-end implementation of a new CRM system for the GroupHEALTH sales call center.

Project Manager at GHFoC - GroupHEALTH Benefits Solutions (2021-07 – 2023-12)

• Directed end-to-end project delivery for strategic initiatives, focusing on client retention, innovation, and operational improvements.
• Developed and implemented communications plans and training programs to support smooth change adoption across multiple organisations from GroupHEALTH family of companies (GHFoC).

Operations Analyst at GroupHEALTH Benefits Solutions (2016-11 – 2021-06)

• Managed solution selection, development, and implementation to enhance operational efficiency across the organisation.
• Successfully coordinated the roll-out of new benefits offerings, including Medical Cannabis and Virtual Doctors benefits.

Business Support Manager Asia Pacific at Puma Energy Pty Ltd. (A Trafigura Subsidiary) (2014 – 2015)

• Redesigned and standardised operational models for newly acquired businesses across the Asia-Pacific region, converting functions like customer service, logistics and fuel pricing.
• Implemented the global Business Support model in challenging regions, including Myanmar and Papua New Guinea.

Business Support Manager - Nicaragua at Puma Energy Pty Ltd. (A Trafigura Subsidiary) (2012 – 2013)

• Lead a team of 11 to manage the supply chain, customer service, and logistics for Nicaragua's only refinery.
• Implemented the global business model, KPIs, and best practices during the M&A of the ExxonMobil operation.

Budget Coordinator - Asset Management Latin America at ESSO STANDARD OIL, S.A. Limited, ExxonMobil Subsidiary (2006 – 2012)

Retail Pricing Tactics Advisor at ESSO STANDARD OIL, S.A. Limited, ExxonMobil Subsidiary (2004 – 2006)

Certificate in Project Management – University of Toronto - School of Continuing Studies (2024)

BSc in Industrial Engineering (Major) - Computer Systems (Minor) – Universidad Tecnológica Centroamericana (UNITEC)