Recruiter - Concentrix
(2021-06)
- Developed and posted job descriptions across multiple platforms including job boards and social media
- Collaborated with management to source qualified candidates and matched them with various contracted clients from our portfolio
- Identified career progression opportunities and created advancement plans
- Managed applicant pipeline from initial application through onboarding
- Contributed to recruitment efforts for various client-facing programs, maintaining a 99% start rate since 2021 and exceeding fill rate by 20% for four years running
Customer Service Advisor - Concentrix
(2018-04 - 2021-06)
- Delivered prompt, professional, and empathetic support to a high volume of inbound callers
- Resolved customer inquiries and complaints efficiently, maintaining high satisfaction scores
- Entered and maintained customer data by navigating multiple internal CRM systems, ensuring a high level of data integrity and attention to detail
- Consistently exceeded KPIs, including first-call resolution, call handling time, and targets for upselling and cross-selling
- Supported new team members through peer mentoring and shadowing sessions
Production Associate - Arkal Automotive
(2017-11 - 2018-04)
- Assembled parts in a production line setting with precision and efficiency
- Maintained high quality assurance standards, reported equipment faults to maintenance staff
- Adhered to safety procedures and company protocols, fostering a compliant and respectful workplace environment
- Demonstrated strong time management and reliability, meeting daily production targets under tight deadlines
- Provided peer support and informal training to new team members
Keyholder - Cosmo Prof Beauty
(2016-11 - 2017-08)
- Managed daily store operations including opening/closing procedures, authorized bank deposits, balanced cash drawers and safe, maintained accurate daily operational and financial reports
- Provided expert product knowledge to customers, offering tailored recommendations based on individual needs and preferences
- Processed incoming shipments, utilized inventory management controls including stock replenishment/rotation, loss prevention, and logging damaged goods
- Trained and supported new staff on sales techniques, point-of-sale systems, and customer service protocols
Senior Stylist - Sami and Naji Hair South
(2015-08 - 2016-04)
- Delivered advanced hair services including precision cuts, colour, and specialty treatments for a diverse clientele
- Mentored junior stylists and apprentices, providing hands-on training in cutting techniques, sanitation protocols, and client communication
- Managed daily salon operations including scheduling, inventory control, and promotions
- Maintained a loyal client base by providing consistently high-quality service
- Ensured compliance with health and safety regulations, maintaining a clean and sanitary salon environment
Stylist - Side Street Salon
(2014-11 - 2015-08)
- Provided hair services including shampooing, treatments, and styling
- Maintained salon cleanliness and inventory, ensuring compliance with hygiene standards
- Scheduled appointments and greeted clients
- Managed inventory levels, performed stock count, supported purchasing for retail displays and in-salon treatments or procedures
