Alexis Tshisungu

Bilingual Technical Support / Junior Data Scientist (French, English)

Bilingual Technical Support , Resideo Minneapolis (USA) Feb 2022 — Jan 2023

• Provided outstanding technical support to clients on smart devices, carbon detectors, temperature sensors, security cameras… • Resolving customer technical issues via phone call, video support, and email. • Troubleshooting Redlink, Z-Wave and Wifi connectivity

IT Help Desk Agent, South Central College Mankato (USA) Aug 2021 — Dec 2021

• Collaborated with the IT Team to ensure that security software was properly installed on all employee computers. • Customer Support via emails, phone calls… • MFA implementation and Troubleshooting users accounts

Risk Management controller Assistant, BNP Paribas (BICICI) Feb 2018 — May 2018

Served as a direct assistantto Production Supervisor, supporting all aspects of production and office management. • Developed short-term goals to improve risks control • Interpretation and application of policies

Marketing Assistant, GT Bank CI Abidjan Feb 2017 — Jun 2017

• Compiled products customers data • Coordinated campaign collateral across diverse business segments, product lines andmarkets • Customer support with account management

DESS en Science des données et intelligence artificielle, Université du Québec en Outaouais (in progress) 2023.

Associate Of Applied Science in Information Systems, South Central College Jan 2020 — Dec 2021 Graduated with High Honors.

MBA, Institut Universitaire d'Abidjan, 2019 .

Licence in Business Administration, option Accounting and Finance, Institut Universitaire d'Abidjan 2015

High School Diploma, Commandant Cousteau Abidjan 2011