Operations Manager at Orioli Brothers Fruit Distribution Ltd. (2023-01 – 2025-01)
Oversaw end-to-end logistics operations and led operational teams managing delivery planning, route optimization, and on-time performance management.
- Oversaw end-to-end logistics operations, including delivery planning, route optimization, and on-time performance management
- Led and coordinated the operational team (drivers and support staff), assigning workloads and monitoring performance to ensure efficiency and service quality
- Managed direct relationships with clients, ensuring high service standards and prompt resolution of operational issues
- Implemented process improvements in logistics and distribution, increasing delivery efficiency and reducing delays
- Tracked and analyzed key operational KPIs, including delivery timelines, delays, and volume throughput, to drive continuous improvement
- Handled high-pressure logistics challenges and disruptions, ensuring business continuity and maintaining service levels
- Supported demand planning and distribution flow organization, aligning supply with customer needs and seasonal variations
Food and Beverage Coordinator at CN Tower - Canada Lands Company (2022-01 – 2023-01)
Provided support to senior leadership on strategic initiatives and operational planning, led cross-functional projects to improve efficiency and guest experience, and managed end-to-end event execution.
- Provided direct support to senior leadership, working closely with the Food, Beverage & Sales Director, and COO on strategic initiatives and operational planning
- Led and contributed to cross-functional projects focused on improving operational efficiency, guest experience, and revenue generation within food & beverage and events operations
- Managed operations, internal systems, and strategic data tracking to support informed decision-making
- Planned and coordinated corporate and hospitality events, collaborating with Marketing, Sales, HR, Finance, and Operations teams
- Oversaw end-to-end event execution, ensuring deadlines, team alignment, and high standards of service delivery
- Partnered with multiple departments to drive alignment, enhance quality control, and ensure standardized operating procedures
- Prepared and presented weekly and monthly operational and strategic reports to senior leadership
- Conducted performance analysis, including demand forecasting, KPI tracking, and identifying opportunities for growth and cost optimization
- Collected post-event feedback and developed analytical reports with actionable insights to improve service and guest satisfaction
- Managed vendor relationships, including sourcing, negotiations, contracting, and building strategic partnerships
- Delivered premium service to clients and VIP guests, ensuring an exceptional and personalized experience
- Supported recruitment, onboarding, and training of staff, contributing to team performance and service excellence
- Organized and facilitated executive and strategic meetings
- Developed process improvements to optimize scheduling, resource allocation, and operational workflows
- Supported daily administrative and operational functions related to food & beverage service and event production
Administrative Manager at Oliver & Bonacini (2021-01 – 2022-01)
Managed administrative and operational processes related to events, developed standardized billing procedures, coordinated event planning and documentation, and collaborated with cross-functional teams.
- Managed administrative and operational processes related to events, including billing, post-sales activities, and financial tracking
- Developed and standardized post-event billing procedures, ensuring accuracy, organization, and timely reconciliation of financial data
- Coordinated event planning and documentation, ensuring alignment across teams and adherence to deadlines
- Created and managed management reports, operational spreadsheets, and support materials (menus, proposals, and internal tracking tools)
- Organized schedules and operational workflows, successfully managing multiple events simultaneously in a fast-paced environment
- Collaborated closely with internal teams (kitchen, operations, and administration) to ensure seamless logistical and operational execution
- Supported inventory control and procurement planning for event-related supplies and food & beverage operations
- Participated in recruitment, selection, training, and onboarding of team members, contributing to workforce development
- Produced analytical reports to support strategic decision-making and continuous improvement initiatives
- Operated in a high-volume, fast-paced environment with a strong focus on efficiency, quality, and process standardization
