Rebates Clerk – Finance - City of Mississauga
(2025-02)
Coordinates the review and processing of municipal financial assistance and rebate programs while ensuring compliance with established by-laws and policies.
- Reviews and processes applications for Low-Income Seniors, Persons with Disabilities, Outdoor Maintenance and Charity Tax Rebate programs.
- Manages and responds to a high volume of INFOR ticket requests daily, addressing inquiries of varying complexity while ensuring timely and accurate resolutions.
- Performs thorough property verifications using MAX Properties, MPAC, and TERANET, ensuring accurate data collection and record maintenance.
- Prepares Certificates of Mailing and tax-related documentation.
- Coordinates preparation of tax bill packages for distribution to external agents.
- Compiles and maintains reference materials related to financial assistance programs for older adults.
- Creates and processes invoices in SAP, ensuring timely billing and accurate financial record-keeping.
Operations Assistant – MiWay Transit - City of Mississauga
(2024-02 - 2025-02)
Provided administrative coordination and operational support within a large municipal transit division.
- Delivered daily administrative support for Transit Operations and leadership staff.
- Coordinated work selection processes for 800+ transit operators.
- Produced and distributed internal communications and operational documentation.
- Maintained records in accordance with municipal records management procedures.
- Assisted in planning and coordinating staff recognition initiatives including safety awards and employee events.
- Provided professional administrative support within a unionized workplace environment.
Administrative Support / CSR / Outreach Specialist - City of Brampton
(2022-05 - 2025-05)
Supported recreation and community development operations through administrative coordination, customer service, and program support.
- Processed program applications and supported subsidy administration.
- Maintained program records, attendance tracking, and documentation.
- Coordinated administrative tasks for seasonal camp programs and Region of Peel funded participants.
- Delivered front-line customer service in person, by phone, and via email.
- Processed payments and balanced daily revenue reports.
- Assisted with planning and delivery of community events and recreation programs.
- Coordinated logistics including vendor communications, equipment management, and promotional materials.
- Collected and reported participant feedback to support program evaluation.
Admin Support - Herbert H. Carnegie - Future ACES Foundation
(2023-01 - 2024-12)
Provided administrative support to a non-profit organization, ensuring efficient operations and smooth coordination of day-to-day activities.
- Responsible for the planning and execution of all daily administrative tasks for the Board of Directors including communications, filing, and report writing.
- Organized monthly board meetings including meeting invitations, agenda population, taking and distribution of minutes.
- Assisted with the coordination of events such as the AGM, in-person youth conferences, volunteer appreciation events and board retreats.
- Drafted and posted open positions to job boards, coordinated interviews, supported new staff (including board members and volunteers), managed onboarding administration.
- Assisted with the preparation of the annual financial audits in partnership with the treasury team.
Programs Coordinator - Victorian Order of Nurses
(2019-12 - 2021-08)
Coordinated volunteer-based community programs supporting seniors and vulnerable populations.
- Ensured the provision of cost-effective client service experiences and programs including Volunteer Visiting, Telephone Reassurance, Seniors Lunch Bunch and Meals on Wheels.
- Promoted volunteer engagement and ensured risk management best practices and effective retention strategies were followed.
- Contributed to the development and implementation of disruptive program volunteer recruitment including community outreach; developed communications, promotional and marketing materials including web-site and social media content.
- Served as the initial point-of-contact for patients, providing friendly and professional guidance throughout the intake process; collected and verified personal information, including medical history, confirming accuracy and confidentiality.
- Assessed and assigned volunteers to appropriate program placements; assisted in the planning of appreciation events.
- Collaboratively evaluated the success of community programs in relationship to the planned outcomes; prepared financial and statistical trending reports of funder obligations.
Program Coordinator (Contract) - Elder Help Peel
(2019-07 - 2021-09)
- Coordinated volunteer programs supporting caregivers
- Recruited, trained, and supervised volunteers
- Conducted client intakes and maintained program documentation
- Prepared program activity and outcome reports
- Developed volunteer policies and procedures
Client Service Representative (Medical Administration) - PRORESP Inc.
(2012-06 - 2015-12)
Provided comprehensive administrative and operational support for management, respiratory therapists, and patients in a high-volume hospital environment.
- Managed intake of new patients and maintained accurate electronic patient records in compliance with organizational and privacy standards.
- Delivered high-quality customer service both in person and by phone in a fast-paced environment managing multiple priorities and competing demands.
- Served as the first point of contact for service requests, liaising between patients and community service staff to coordinate appointments, scheduling, product inquiries, and general information.
- Coordinated team scheduling and supported the organization of team meetings, ensuring calendars, appointments, and service visits were efficiently managed.
- Processed referrals, orders, and service requests while assessing and prioritizing urgent needs as appropriate.
- Resolved client concerns with empathy and professionalism while adhering to established procedures and organizational policies.
- Processed client purchases, completed invoicing, and monitored accounts receivable to ensure accurate financial tracking.
- Maintained inventory of respiratory products, medical equipment, and office supplies; performed daily receiving and participated in regular inventory counts to support operational efficiency.
Senior Client Services Manager - HOMES Publishing Group
(2005 - 2017)
Sales Support Coordinator - Torbel Group
(2003 - 2011)
