Shaneen Newman

Program administrator with over 5 years of experience supporting senior leadership in dynamic, fast-paced environments. Proven track record of managing calendars, coordinating meetings and travel, maintaining confidential records, and streamlining office operations. Known for a solution-focused mindset, with a proactive approach to problem-solving and continuous process improvement.

Skilled in handling internal and external communications, organizing events, and ensuring smooth day-to-day administrative functions. Committed to professionalism, discretion, and proactive problem-solving.

Program Administrator - Support Ontario Youth - Toronto, Ontario

(2024-12 - 2026-06)

• Provide high-level administrative and operational support to Directors and Program Managers, including calendar management, meeting coordination, and preparation of materials for internal and external meetings.
• Respond to inquiries via phone and email, delivering professional communication to all levels of clients and stakeholders.
• Maintain organized digital filing systems and assist with preparation of reports, program materials and event documentation.
• Facilitate onboarding and registration of new applicants into the provincial system, ensuring accurate documentation and compliance with program requirements.
• Manage multiple ongoing projects simultaneously by tracking timelines, maintaining documentation, and ensuring consistent communication across teams.
• Manage communications and keep tracking of all donations from partners and stakeholders, including sending invitations, sharing program information and responding to inquiries in a professional and timely manner.
• Support partnership outreach by assisting with presentations, preparing materials, identifying future potential partners, and participating in meetings with external organizations.
• Maintain accurate records of contacts, meeting notes and follow-ups to support ongoing relationship management.

Business Support Assistant - Employment and Social Development Canada - Toronto, Ontario

(2021-01 - 2024-09)

• Developed strong organizational skills by scheduling meetings and appointments for senior management team members.
• Processed invoices from suppliers ensuring accuracy before payment was made.
• Assisted in the preparation of contracts, proposals, and other legal documents.
• Compiled reports utilizing Microsoft Office Suite programs such as Word, Excel, PowerPoint, and Outlook.
• Managed office supplies inventory levels by placing orders with vendors as needed.
• Maintained confidential information according to company policies and procedures.
• Provided administrative support to business operations by maintaining detailed records, filing documents, and managing databases.

Citizen Service Officer - Employment and Social Development Canada - Toronto, Ontario

(2019-12 - 2021-01)

• Determine the eligibility of Clients by fact checking and cross-referencing data and information in compliance with regulations and policies
• Providing information, advice and guidance on the passport program and service requirements
• Developed effective working relationships with colleagues, exhibiting teamwork and collaboration skills.
• Verifying and authenticating client identity and /or supporting documents with high degree of efficiency
• Processing high volume of applications daily by applying knowledge of relevant policies in a manner that aligns with ESDC customer Service guideline

Honors Bachelor of Arts - Family and Social Relations - University of Windsor (2012-06)

Diploma - Law Clerk - Seneca College (2008-05)