Amber DeWilde

Detail-oriented and collaborative professional with strong communication, technical support, and customer service experience. Recognized for efficiency, problem-solving, and delivering positive results in fast-paced environments. Seeking to contribute to an organization focused on innovation, operational excellence, and continuous improvement.

Franchise Operations - Shack Shine

(2024-02 - 2025-11)

• Delivered daily technical support to franchise owners, resolving software, system, and operational issues.
• Primary contact for troubleshooting mobile apps, scheduling platforms, and reporting dashboards.
• Supported onboarding of new franchise partners by guiding them through key systems and processes.

Customer Success Representative - Shack Shine

(2022-05 - 2024-02)

• Provided exceptional customer service via phone and digital channels.
• Handled complaints with professionalism and effective problem-solving.
• Upsold additional services to customers, increasing revenue.
• Supported service desk and internal technical functions.

Sales Associate - Value Village

(2021-03 - 2021-09)

• Processed customer purchases accurately and efficiently.
• Signed customers up for membership programs.
• Greeted shoppers and maintained a positive store environment.

Inventory Associate - Ontario Auto Salvage

(2018-01 - 2018-12)

• Entered sales data electronically with strong attention to accuracy.
• Organized and maintained paper filing and data storage systems.
• Answered and directed incoming calls.
• Assisted walk-in customers with sales, receiving, or returns.

Humber College (2019-09 - 2020)

Ontario Secondary School Diploma - Lakeshore Collegiate Institute (2020-09)