Ameena James

Banking operations leader with 10+ years of experience across Canadian and U.S. financial institutions, driving branch performance, leading teams, and delivering client-focused financial solutions. Proven track record in lending, investments, and business banking, with strong capabilities in operational execution, compliance oversight, and escalation management. Recognized for improving service delivery, supporting revenue growth, and maintaining audit-ready environments in high-volume branches.

Relationship Banker - Bank of America - Houston, TX

(2024-10 - 2026-03)

• Managed 8–12 client consultations daily, delivering tailored financial solutions and strengthening long-term client relationships
• Identified cross-selling opportunities aligned with client needs, contributing to branch sales and referral targets
• Resolved complex account and transaction issues, supporting client retention and service satisfaction
• Partnered with internal teams to improve service turnaround times and branch efficiency
• Maintained 100% adherence to regulatory and compliance standards

Assistant Branch Manager - Bank of Montreal (BMO) - Canada

(2022-07 - 2024-05)

Oversaw daily branch operations including service delivery, staffing coordination, and performance monitoring in a high-volume environment

• Led and coached a team of 6–10 employees, driving performance across service, sales, and client experience
• Acted as primary escalation authority, resolving complex client issues and service breakdowns
• Conducted audit reviews of mutual fund trades, ensuring accuracy, suitability, and compliance with internal and regulatory requirements
• Supported deal execution by funding mortgages and lines of credit for advisors, ensuring accuracy and adherence to lending guidelines
• Maintained audit-ready operations, enforcing strong compliance with internal controls and policies
• Contributed to branch performance by supporting sales and service targets through team accountability
• Implemented process improvements to enhance efficiency and reduce service delays

Personal Banker - Bank of Montreal (BMO) - Canada

(2019-04 - 2022-07)

Delivered comprehensive financial advice across lending, investments, and everyday banking solutions

• Provided investment support for mutual funds, GICs, RRSPs, TFSAs, RESPs, and RDSPs, aligning recommendations with client goals and risk tolerance
• Actively promoted and sold mutual fund products, contributing to branch investment growth
• Delivered lending solutions including personal lines of credit, loans, and residential mortgages
• Supported business banking clients with business credit cards, business lines of credit, and small business lending solutions
• Assessed client financial profiles to recommend appropriate credit and investment products while maintaining risk awareness
• Guided clients through loan, mortgage, and investment application processes, ensuring accuracy and compliance
• Consistently contributed to monthly sales and referral targets through effective cross-selling
• Managed a portfolio of retail and small business clients, increasing relationship depth and product penetration
• Collaborated with internal partners (mortgage specialists, financial planners, business advisors) for complex client needs

Progress Support Leader - CIBC - Canada

(2018-09 - 2019-03)

Led team of 15 agents to achieve performance goals and improve customer satisfaction ratings.

• Analyzed call center metrics to identify trends and optimize operational efficiency
• Facilitated weekly performance reviews, providing constructive feedback and coaching to team members
• Resolved escalated customer issues, ensuring swift resolution while maintaining service standards
• Partnered with management on strategic initiatives aimed at enhancing overall business effectiveness through improved customer engagement and team performance

Financial Services Representative - CIBC - Canada

(2015-07 - 2018-09)

• Processed 50–70+ transactions daily with high accuracy in a fast-paced environment
• Delivered consistent client service across banking products and account needs
• Maintained compliance with internal procedures and regulatory standards

Bachelor of Arts - University of Karachi