Danielle Kent

Detail-oriented Administrative Coordinator with 10+ years of experience supporting academic programs and managing high-volume records in structured, policy-driven environments. Proven ability to maintain confidential student information, ensure data accuracy, and support registration and documentation processes. Experienced in working with administrative systems, troubleshooting issues, and coordinating across teams to support efficient operations.

Concierge Security Engineer (Client Operations & Systems Coordination) - Arctic Wolf Networks

(2021-11 - 2025-04)

• Managed high-volume records and data entries, ensuring accuracy and completeness across operational systems
• Acted as a primary point of contact for inquiries, troubleshooting issues and coordinating resolutions across teams
• Maintained detailed documentation and tracking systems to support reporting and operational oversight
• Identified discrepancies in records and workflows, resolving issues to maintain data integrity
• Collaborated with internal teams to improve system processes and enhance efficiency

Triage Security Engineer (Workflow Coordination & Intake Management) - Arctic Wolf Networks

(2021-02 - 2021-11)

• Coordinated intake, tracking, and documentation of requests, ensuring accurate record management
• Triaged inquiries and system-related issues, directing them to appropriate resources
• Maintained accurate records and supported communication across teams

Cybersecurity Specialist Intern (Administrative & Systems Support) - Rhyno Cybersecurity

(2020-06 - 2020-09)

• Supported documentation, data tracking, and administrative processes
• Maintained organized records and assisted with data entry and reporting

Program & Laboratory Manager - McMaster University

(2012-03 - 2017-06)

• Maintained confidential student and program records in accordance with institutional policies and procedures
• Supported student registration and program administration, ensuring accuracy and compliance with academic requirements
• Coordinated scheduling, course-related activities, and program operations
• Responded to student and faculty inquiries regarding program processes and requirements
• Maintained tracking systems for deadlines, reporting, and academic records
• Collaborated with internal departments to process updates and resolve scheduling or record discrepancies
• Supported admissions processes, including application tracking and documentation management
• Assisted with financial tracking, reporting, and administrative record-keeping
• Prepared reports and documentation to support academic and administrative decision-making

Earlier Roles (Condensed) - Aptose Biosciences | Dalton Pharma Services | Toronto Research Chemicals

• Maintained records, supported documentation, and ensured alignment across multiple initiatives

PhD - Chemistry - University of Waterloo

MSc - Chemistry - University of Waterloo

BSc - Chemistry - McMaster University