Amelia Jackson

Strong foundation in organizational support, communication, and digital administration with extensive experience using web-based applications to create, organize, catalog, and research information efficiently. Over 5 years of customer service experience across different work environments with proven ability to work with limited supervision.

Experience working in office settings with Office 365 and various web-based applications.

Background in event planning, leadership, and team collaboration.

Summer Student Programmer at Welland Public Library (2023-06 – 2023-08)

Developed and led engaging activities for children in a summer program setting while managing administrative tasks and collaborating with colleagues.

• Developed and led engaging activities for children ages 5-13 years old
• Used Microsoft office applications as well as other online resources to input data
• Collaborated with co-workers and supervisors to create the best opportunities for both the children and parents
• Registered and reported files to upper management as well as used an enthusiastic approach to families to encourage them to report the progress of their child's reading habits

Parking Services Office Assistant and Enforcement Officer at Brock University (2023-09 – Present)

Perform clerical work to track and manage patron parking accounts while providing excellent customer service across multiple platforms. Also cross-trained in parking enforcement duties.

• Performed clerical work efficiently to track and manage patrons parking accounts
• Provided excellent training in Microsoft office 365 web applications
• Provided excellent customer service patrons on many different platforms including phone calls, emails, and in-person discussions
• Worked well with superiors to ensure all the needed files and paperwork has been done to proceed with tasks and solutions for any issues which occurred
• Was cross trained to also be out actively ticketing and immobilizing cars that are suspended from parking on campus

Archaeological Field Technician at Detritus Consulting Inc. (2025-05 – 2025-09)

Conducted archaeological field surveys and excavations with focus on identification, documentation, and recovery of cultural materials. Collaborated with team members and Indigenous monitors.

• Conducted archaeological field surveys, test pits, and excavations in compliance with state and federal regulations
• Identified, documented, and recovered cultural materials such as lithics, ceramics, and faunal remains
• Collaborated effectively with crew members, supervisors, and project archaeologists to meet project deadlines
• Communicated field findings clearly and respectfully with Indigenous monitors

Ontario Secondary School Diploma in General Education – Brantford Collegiate Institute (2018-09 – 2022-06)

Bachelor of Undergraduate in Classics and Archaeology with a minor in Indigenous Studies – Brock University (2022-09 – 2026-04)