Nandani Kanda

Management graduate with 6+ years of experience in customer service, sales, lead generation, account management, and business development. Especially adept at handling business clients, and high net-worth customers and providing amicable solutions to their problems. Dynamic and growth-oriented professional with a positive attitude focused on excellent customer service seeking a position allowing me to be an asset to the organization and customers alike.

Customer service-technical support - Teleperformance Canada

(2023-07 - 2025-05)

• Provided daily coaching, mentoring, and performance support to Call Center Agents to ensure KPI targets were met
• Collaborated with supervisors to assess performance metrics and plan daily operational strategies
• Delivered advanced product and technical support, resolving issues efficiently within set timeframes
• Maintained accurate call documentation and escalated concerns as needed
• Ensured compliance with company policies, schedules, and quality standards in a customer-focused environment
• Contributed to operations through reporting, cross-departmental support, and participation in ongoing training initiatives

Sales Associate - Zara, Ontario, Canada - Ontario, Canada

(2022-03 - 2023-04)

• Attend phone calls of the customers professionally and provide amicable solutions
• Handling customer inquiries and complaints daily using computer systems
• Process payments accurately and efficiently using internal software especially point-of-sale
• Consistently meet sales goals with passion and enthusiasm
• Monitor stock levels and report any discrepancies to management
• Participate in promotional activities such as setting up displays and organizing special events

Business Coordinator - Babla Steel Industries, India - India

(2020-12 - 2021-09)

• Responsible for the member relations department at the private members' club overseeing the front office, guest relations, and membership sales teams of up to 30 people
• Analyzed guest satisfaction quotient through service audits and customer feedback and ensured quality assurance through the LEARN process and achieved 95% on customer satisfaction survey consistently
• Prepared front office reports, revenue reports, rooming lists, group arrival reports, quality reports, guest feedback records, and staff schedules
• Regularly presided over departmental meetings, ensuring effective communications and following up on day-to-day work orders and maintenance requests

Asst. Manager: Admissions - Sunstone Eduversity PVT LMT, India - India

(2020-06 - 2020-11)

• Counsel-led prospective students for the admission process in college
• Managed end-to-end admission process, including cash management and log maintenance for daily admission, and demonstrated a high level of dependability in all my work
• Organized workshops, Skill Development Programme, guest lectures, seminars, and other events for students
• Served as the department Coordinator in college

Admission Coordinator - Arena Animation, Gurgaon, India - Gurgaon, India

(2019-05 - 2020-03)

• Maintain admission guidelines by writing, updating, and recommending changes to admission criteria, policies, and procedures
• Manage the onboarding of staff and customers
• Acts as a resource person for policies and procedures
• Provides administrative and secretarial support for administrative and student affairs activities

Assistant Professor and Admission Coordinator - Pyramid College, India - India

(2016-04 - 2016-10)

• Oversee day-to-day coordination responsible for the effective and efficient delivery of student support services
• Provides front-line, first-contact support and customer service to students and applicants via telephone, email, and in person
• Coordinates activities related to admission, examinations, registration, and graduation

Master's - Project Management - Algoma University, Canada (2021-01 - 2023-12)

Master's - Business Administration - Punjab Technical University, India (2012-01 - 2014-12)

Bachelor - Business Administration - Guru Nanak Dev University (2009-01 - 2012-12)