Amna
Energetic and reliable people-person with proven experience leading shifts, supporting customers, and solving problems on the spot in fast-paced environments
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About
Energetic and reliable people-person with proven experience leading shifts, supporting customers, and solving problems on the spot in fast-paced environments. Comfortable multitasking during busy periods, handling transactions and inventory, and building positive relationships with customers and teammates. Quick learner who picks up new systems and procedures easily, with a genuine interest in fitness, wellness, and helping people have a great experience.
Experience
Shift Lead at Cream & Crepe (2025-05 – 2025-09)
Promoted from Team Member to Shift Lead after a little over a year, based on reliability and consistent performance during busy shifts.
- Opened and closed the store, ran the register, and led a small team during peak hours, keeping service quick and consistent.
- Resolved customer complaints in real time and found practical solutions to keep everyone satisfied.
- Counted the till, tracked inventory, and flagged supply needs to keep things running smoothly.
- Trained new hires on register use, food prep, and customer service standards; made quick, confident decisions when management wasn't around.
Team Member at Cream & Crepe (2024-02 – 2025-05)
- Took customer orders, prepared food and drinks, and kept the workspace clean and stocked during high-volume shifts.
- Handled cash and card transactions accurately and helped keep wait times short during rushes.
- Worked closely with teammates to cover shifts, restock supplies, and keep the store running smoothly.
- Built a reputation for showing up on time, staying calm under pressure, and going the extra mile for customers — which led to the promotion to Shift Lead.
Front Desk Assistant at Collin College — Writing Center (2022-11 – 2026-08)
- Greeted and assisted 100+ students a day, figuring out what people needed and pointing them in the right direction.
- Managed scheduling, appointment records, and communication between students and staff.
- Handled unexpected issues on the fly and knew when to solve something myself versus loop in a supervisor.
- Built strong relationships with regulars through patient, friendly, solution-focused support.
Education
Bachelor of Applied Technology in Cybersecurity – Collin College (2026-08)
Associate of Applied Science in Cyber & Information Systems – Collin College (2025-05)
