Frania Colaco

Detail-oriented and reliable professional with experience supporting operations in fast-paced environments that require strong organization, multitasking, and communication skills. Proven ability to work both independently and collaboratively while managing multiple responsibilities and maintaining accurate records. Experienced in interacting with diverse groups of people, providing customer support, coordinating activities, and maintaining organized administrative processes.

Known for strong problem-solving abilities, attention to detail, and a commitment to delivering positive service experiences.

Sample Preparation Analyst - Mars Global Services

(2025-03 - 2026-02)

• Receive, log, and track incoming service requests in electronic systems to ensure accurate documentation and traceability.
• Research internal systems and documentation to respond to complex inquiries and resolve discrepancies.
• Maintain updated records reflecting actions taken, status updates, and next steps for reporting purposes.
• Prioritize high volumes of requests to meet established turnaround and service-level expectations.
• Communicate clearly with internal stakeholders to coordinate issue resolution and provide status updates.
• Operate multiple electronic systems concurrently while maintaining strong data accuracy and confidentiality standards.

Laboratory Technician - Bureau Veritas

(2023-11 - 2024-07)

• Assisted with food sampling and analytical testing programs.
• Followed structured procedures in a target-driven environment to process high volumes of requests efficiently.
• Supported high-volume operational workflows in a structured, fast-paced environment.
• Followed strict safety and procedural standards while working independently.
• Assisted with handling, preparation, and inspection of food products.
• Identified discrepancies, researched supporting information, and collaborated with team members to resolve issues.

Food Technologist & Compliance - You Care Lifestyle

(2023-02 - 2023-08)

• Reviewed and verified regulatory documentation to ensure compliance accuracy and completeness.
• Researched information and communicated with suppliers and internal teams to resolve documentation gaps.
• Tracked outstanding requests and maintained organized electronic records.
• Handled confidential documentation in accordance with regulatory requirements.

Executive – Research & Development - Bluebird Foods (India) Pvt. Ltd.

(2019-09 - 2023-02)

• Coordinated documentation, applications, and internal records to support cross-departmental projects.
• Managed multiple timelines and incoming requests while maintaining accurate tracking systems.
• Conducted research to support internal decision-making and compliance verification.

Customer Service Representative - Wunderbar Kids

(2017-04 - 2017-06)

• Responded to high-volume phone, email, and in-person customer inquiries in a fast-paced environment.
• Documented customer interactions and resolved complaints using established service procedures.
• Assisted customers in navigating services and processing transactions.
• Maintained a professional and positive approach while managing multiple requests simultaneously.

M.Sc. - Food Science & Technology - D. Y. Patil University, Navi Mumbai

B.Sc. - Life Science & Biochemistry - University of Mumbai