Amos Marggie

Experienced Customer Service Specialist skilled in resolving customer issues, managing high-volume inquiries, and enhancing customer satisfaction. Proficient in using CRM software and committed to delivering exceptional support and building strong customer relationships.

Receptionist at Banana Island Resort (2023-04 – Present)

• Greeting visitors and managed the front desk, ensuring a welcoming and professional environment.
• Answering and directing phone calls, emails, and inquiries, maintaining excellent customer service standards.
• Scheduling appointments, coordinated meeting rooms, and managing calendars for multiple executives.
• Managing incoming and outgoing mail and packages, maintaining accurate records and ensuring timely distribution.
• Assisting with administrative tasks, including filing, data entry, and maintaining office supplies inventory.

Waiter/Cashier at Ivory Inn Hotel Doha (2019-12 – 2023-03)

• Greeted and sat guests in a friendly manner, ensuring a positive first impression.
• Accurately taking and relaying food and beverage orders to the kitchen and bar.
• Processed guest payments using point-of-sale (POS) systems, maintaining a high level of accuracy.
• Addressed guest inquiries and complaints promptly and professionally, enhancing guest satisfaction by 15%.
• Maintained a clean and organized dining area, adhering to health and safety regulations.
• Upsold menu items, contributing to a 10% increase in average check size.
• Collaborated with team members to ensure smooth restaurant operations and efficient service delivery.

Assistant Teacher at Little Hearts Kindergarten (2017-04 – 2019-11)

• Supported the lead teacher in planning and implementing daily educational activities and lesson plans tailored to the developmental needs of children aged 4-6.
• Assisted in managing classroom behavior by using positive reinforcement techniques and implementing effective classroom management strategies.
• Fostered a positive learning environment by encouraging social and emotional development through play-based learning and structured activities.
• Helped maintain a clean, organized, and safe classroom environment, ensuring adherence to health and safety regulations.
• Communicated regularly with parents and caregivers to provide updates on student progress and address any concerns.
• Assisted in preparing and distributing educational materials and resources, including arts and crafts, storybooks, and learning aids.

Certificate in Business Management – Limerick School of Business (2005-01 – 2006-07)

Certificate in Computer Studies – Arkanet Computer College (2006-08 – 2006-12)

Kenya Certificate of Secondary Education – Precious Girls High School (2004-12 – 2021-01)