Baljeet Kaur
Server – Customer Service
About
Energetic and people-first professional with hands-on experience in customer service, POS operations, and fast-paced team environments. Known for building genuine connections with customers, staying sharp under pressure, and bringing a positive attitude to every shift. Passionate about fashion, presentation, and creating experiences that keep people coming back. Flexible availability and a proven track record of going above and beyond for the guest.
Experience
Server – Customer Service - Isekai Ramen - Winnipeg, MB
(2024-08 - 2025-12)
- Created a welcoming atmosphere for every guest — greeting, connecting, and making each visit memorable.
- Maintained consistently high standards of cleanliness, presentation, and service speed in a high-volume restaurant setting.
- Processed cash, debit, and credit transactions accurately using POS systems, with zero tolerance for errors.
- Collaborated with kitchen and floor team to keep service running smoothly, especially during peak hours.
- Resolved customer concerns on the spot, turning difficult moments into positive experiences.
IT Tech Intern - IdealPOS - Winnipeg, MB
(2025-09 - 2025-12)
- Delivered on-site and remote customer support with a focus on clear communication and fast resolution — keeping clients happy and coming back.
- Installed and set up POS systems at retail and hospitality client locations, including terminals, printers, and scanners.
- Managed inventory tracking and ensured accurate product data across multiple store accounts.
- Used Autotask (CRM and service desk platform) to manage customer tickets and workflow, sharpening organizational skills in a retail-adjacent environment.
Junior Network Admin (POS Systems) - Winnipeg, MB
(2026-02)
- Supports retail and hospitality clients — maintaining POS infrastructure and network systems that keep store operations running.
- Provides technical support to end users both on-site and remotely, with emphasis on responsive, clear communication.
- Deploys and maintains workstations, printers, and devices across multi-location retail environments.
Education
Diploma - Networking and System Administration - Manitoba Institute of Trade and Technology (2024 - 2025)
