Amrit Rehal

I am a certified Project Management Professional (PMP) and Lean Six Sigma Green Belt who is highly motivated, skilled, and progress-focused with strong leadership and management skills. With a track record of initiative and dependability

• Perform process reviews to identify Continuous improvement opportunities and conduct statistical analysis using Lean Six Sigma methodology. 
• Knowledge and working experience with Lean Six Sigma methodology and Agile fundamentals. 
• Experience with Microsoft Office Suite [Word, Excel, PowerPoint, Visio], Microsoft Server Administration. 
• Good knowledge of ITIL client support, service cycle and documentation procedures
• Expert user of ticketing tools [CA Service Desk, Jira, Zen Service desk] and CRM software
• Create Business Process documentation, Standard Operating documents 
• Thinks beyond the day-to-day, taking a long-term, big-picture view of the business.
• Leadership, coaching and mentoring skills – Work with team members to set goals and objectives and guide and motivate teams to achievements of those goals. 
• Strong decision making, business analysis, strategic planning combined with multi-tasking ability.
• Achieved tight deadlines for Process and Support tasks during the launch of Shaw Mobile

• Perform process reviews to identify Continuous improvement opportunities and conduct statistical analysis using Lean Six Sigma methodology. 
• Knowledge and working experience with Lean Six Sigma methodology and Agile fundamentals. 
• Experience with Microsoft Office Suite [Word, Excel, PowerPoint, Visio], Microsoft Server Administration. 
• Good knowledge of ITIL client support, service cycle and documentation procedures
• Expert user of ticketing tools [CA Service Desk, Jira, Zen Service desk] and CRM software
• Create Business Process documentation, Standard Operating documents 
• Thinks beyond the day-to-day, taking a long-term, big-picture view of the business.
• Leadership, coaching and mentoring skills – Work with team members to set goals and objectives and guide and motivate teams to achievements of those goals. 
• Strong decision making, business analysis, strategic planning combined with multi-tasking ability.
• Achieved tight deadlines for Process and Support tasks during the launch of Shaw Mobile