Amy Strachan

Experienced Case Worker and Care Coordinator with 6+ years of experience in case management, healthcare, administration, and client service. Skilled in managing complex cases, maintaining accurate documentation, coordinating services, and working within established procedures. Detail-oriented, organized, compassionate, and committed to delivering effective client support.

Case Worker - Reconnect Community Service - Toronto, Ontario

(2023-12)

Provide comprehensive case management and care coordination for older adults with complex mental health, addiction, and physical health needs, ensuring access to appropriate services, crisis support, and individualized care planning.

• Conduct comprehensive intake assessments and develop individualized care plans with measurable short- and long-term goals.
• Coordinate and monitor ongoing support services, including intensive case management, health promotion, and wellness programming.
• Respond to crisis situations and provide timely intervention for clients, families, healthcare providers, and community partners.
• Collaborate with healthcare systems, long-term care homes, community agencies, and government stakeholders to improve service delivery and address care gaps.

Social Worker - UHN Hospital Network (Joint Partnership with Reconnect Community Services) - Toronto, Ontario

• In home assessment with patient and family
• Create referrals for community services

Service Delivery Manager - Synergy Security Services - Toronto, Ontario

(2023-06 - 2023-12)

Managed crossing guard operations, client relations, recruitment, and administrative functions to ensure efficient service delivery and workforce management.

• Supervised service delivery, monitored performance, and improved operational efficiency.
• Managed recruitment, onboarding, and personnel records, including payroll and compliance documentation.
• Built strong client relationships and resolved service issues while maintaining accurate operational reporting.

Operation Co-ordinator - ASP Security - Toronto, Ontario

(2020-10 - 2023-06)

Oversaw daily operations, workforce planning, recruitment, employee relations, and client service delivery while ensuring compliance with organizational policies and labor regulations.

• Managed daily operations, staff scheduling, and workforce planning to ensure efficient service delivery.
• Led recruitment, onboarding, training, and employee relations, including collective agreement interpretation and grievance support.
• Monitored performance metrics, resolved client concerns, and implemented operational improvements to enhance service quality.

Assistant Store Manager - Pusateri's Fine Foods - Toronto, Ontario

(2016-09 - 2020-10)

Immigration Consultant - Immigration Consulting - CSIC E-Academy (2020 - 2021)

Diploma - Human Resource Management - Seneca College (2018 - 2019)

Diploma - Accounting/Finance - Humber College (2006 - 2006)