Whitney Ndukwe-isute

As a high achieving skilled Case Worker with years in customer and client care, precise documentation, report preparation, and organizing documents. With my good disposition in the face of multipledemands, I am capable of undertaking and taking responsibility for even greatertasks in order to help reach team goals. I am capable of resolvingcustomer problems within company frameworksas well as taking my own initiative.

After the job is done, I provide follow-up to uphold service standards and ensure customersatisfaction. I have a proven ability to manage customercare processes combinedwith administrative supportand building collaborative relationships among stakeholders.

Island Health Victoria, British Columbia 

Case Manager

Roles & Accomplishments

• Advocated for clients to ensure they received appropriate resources and support. 
• Built strong relationships with clients, healthcare providers, and employers to facilitate the return-to work process. Conducted thorough assessments of clients' needs and developed individualized care plans.
• Coordinated care and services by collaborating with healthcare providers and multidisciplinary team.
• Ensured high standards of client care and service. 
• Assessing client needs and developing individualized plans. 
• Conducting regular check-ins and progress evaluations. identifying and addressing potential barriers to progress.

Providence Healthcare Vancouver, British Columbia 

Case Officer

Roles & Accomplishments

• Handled patient inquiriesand feedback professionally with quick response. Talked and actively listened to service users to nurture trusted relationships.
• Responded to customer requests with friendly, knowledgeable service and support.
• Used excellent telephone manner to optimize customer experience, promptly cutting complaints.
•  Completed documentation and logs each day, generating detailed weekly reports.
• Managed workflow to continuously exceed quality service goals.

 

National Health Insurance Authority (NHIA)

 Customer Care Officer

Roles & Accomplishments

• Answer Phone calls and ensure swift resolution during the initial call.
• Foster customer connections, through attentive listening, demonstrating empathy, offering solutions and collaborating with them to achieve satisfactory outcomes.
• Maintained excellent client satisfaction by providing in-depth support.
• Offered promptsolutions to maintaincustomer satisfaction.
• De-escalated objections and disputes professionally to maintain customersatisfaction
• Coordinated advancedhelp for complexissues.
• To provide a comprehensive administrative and secretarial support service to the NHIS Technical Operations team.

DIPLOMA IN CAREGIVING

 

GRACE POLYTECHNIC

Post Graduate Diploma:Business Administration and Management

 

EBONYI STATE UNIVERSITY (EBSU)

B.sc Accounting

COMMAND DAY SECONDARY SCHOOLIKEJA

SSCE