Andrea Dela Dingco
Service Desk & IT Support Analyst
Talent
Mississauga, ONMember since October 1, 2026
Advanced troubleshootingExcellent communicationQuick diagnosis & resolutionAmazing issue managementMicrosoft Office 365 AdministrationWindows Operating Systems (7, 8, 10, 11)Microsoft Entra managementActive DirectoryExchange Server AdministrationCybersecurity management8x8 telecommunicationsnetworking principlesLANWANticketing softwarecustomer service
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Advanced troubleshootingExcellent communicationQuick diagnosis & resolutionAmazing issue managementMicrosoft Office 365 Administration
About
Client-focused IT support professional with experience administering Microsoft 365, Windows, Entra, Active Directory, and cybersecurity. Delivers responsive troubleshooting across service desk, telecommunications, and network environments
Experience
Service Desk Analyst - Alzheimer Society of Ontario
(2023-06 - 2024-11)
- Administered Microsoft Office 365 and Windows 7, 8, 10, and 11 environments
- Managed cybersecurity activities to support secure IT operations
- Resolved service desk issues while supporting positive client and team interactions
IT Help Desk Analyst - Alzheimer Society of Ontario
(2021-10 - 2023-06)
- Managed 8x8 telecommunications and Microsoft Entra administration
- Supported users with IT help desk requests and account issues
- Delivered client-focused technical support across the organization
Technical Support Analyst - iNet Public Safety
(2019-07 - 2020-03)
- Applied networking principles to troubleshoot LAN and WAN connectivity
- Supported operating systems and technical issues in public safety environments
- Delivered technical assistance to users
IT Help Desk Analyst - Alzheimer Society of Ontario
(2017-09 - 2019-02)
- Administered Active Directory and Exchange Server to support user accounts and email services
Education
Computer Engineering Technician - Sheridan College, Davis Campus
Skills
Service Desk & IT Support Analyst
