Haris Abdali

Reliable and operations professional with 7+ years of experience supporting business operations through inventory tracking, order processing, shipping & receiving, data entry, and record management. Forklift certified (Counterbalance, Order Picker, Walkie) with hands-on experience operating forklifts in high-volume distribution environments. Proficient with Microsoft Excel and warehouse/ERP systems; experienced preparing shipping documentation (Bills of Lading), processing outbound shipments, and using Computer applications /warehouse management systems to maintain accuracy and on-time delivery.

Help Desk Support Analyst at Compucom | BMO Contract (2021-07 – 2025-08)

• Managed ServiceNow ticket lifecycle and ITSM incident management with strict SLA compliance and accurate technical documentation.
• Provided L1/L2 desktop and endpoint support to 1,000+ employees, resolving incidents through advanced troubleshooting and root-cause analysis.
• Created training and presentation materials for Office 365 migration and Windows 10 rollout; documented processes to support escalations.

Field Deployment Technician at Metro Bound Inc. (2020-10 – 2021-06)

• Served as Windows 10 administrator and field technician for a BMO project, performing imaging, configuration, and on-site troubleshooting to minimize downtime.
• Coordinated device deployments, imaging, shipment, and asset tracking; maintained Excel-based asset inventory and deployment reports and verified device connectivity.
• Developed help desk documentation and process workflows with step-by-step instructions; trained technicians and users on device setup and troubleshooting.

Distribution Associate at Moen Incorporated (2018-12 – 2020-07)

• Supported high-volume warehouse and distribution operations, processing outbound shipments and meeting productivity and accuracy targets in a fast-paced environment.
• Managed end-to-end order processing and inventory tracking, preparing shipments and shipment records/notifications for customers to support on-time delivery.
• Operated warehouse equipment and computer systems including RF scanners, label printers, ERP platforms, and forklifts (Counterbalance, Order Picker, Walkie), following safety procedures to ensure efficient material handling.
• Processed shipping documentation and customer communications, including generating Bills of Lading and purchase order communications; calculated shipment cubic feet and verified pallet dimensions/weights to support carrier requirements and LTL quoting.
• Used Microsoft Excel to support outbound logistics tasks and improve reporting accuracy for dispatch and carrier coordination.

Data Analyst at Cara Operations Limited (2018-05 – 2018-12)

• Entered alphanumeric data accurately into in-house Eatec system, including product details, menus, flight details, sales orders, and purchase orders.
• Reviewed and validated data accuracy and relevance prior to entry into database management systems to maintain data integrity.
• Placed and recorded online orders, recording quantities and prices; maintained inventory counts and stock levels for supplies.
• Verified and adjusted daily menus and food item quantities; implemented weekly updates to reflect changes.
• Prepared and presented reports to senior management analyzing monthly order volumes and departmental performance to inform operational adjustments.

Bachelor of Science in Computer Science – Hamdard University (2005-)

High School Diploma in Computer Science – Hamdard College (2002-08 – 2004-08)