Andrea Rowan

Public-sector operations and administration professional with progressive experience in municipal and provincial government and public-sector legal administration. Experienced in coordinating complex operations and service-delivery matters, supporting staff training and workflows, applying policies and procedures, administering budgets and expenditures, managing confidential information, and building effective relationships with diverse internal and external stakeholders. Brings direct experience managing operations in a high-volume legal environment and working with elected officials, senior leadership, government departments, and members of the public.

Recognized for sound judgment, diplomacy, organization, problem-solving, and reliable follow-through.

Council Constituency Coordinator - Halifax Regional Municipality

(2024-12)

• Coordinate complex municipal issues and service-delivery matters involving residents, elected officials, senior leadership, external stakeholders, and multiple HRM business units, tracking priorities, dependencies, actions, and deadlines through resolution.
• Research and analyze constituent, policy, operational, and service-delivery issues; synthesize information from business units and prepare briefing materials, reports, correspondence, and recommendations to support informed decision-making.
• Respond to sensitive and challenging constituent and stakeholder matters with diplomacy and professionalism, helping clarify requirements, identify appropriate processes, and coordinate resolution across municipal services.
• Administer and track budgets and discretionary expenditures, ensuring requests, approvals, and decisions are accurately documented and align with applicable municipal requirements.
• Coordinate meetings, community engagement activities, and operational follow-up, including stakeholder communication, issue identification, documentation of outcomes, and accountability for next steps.
• Build collaborative relationships across HRM departments and external organizations, facilitating information-sharing and helping resolve issues involving competing interests and complex service requirements.
• Maintain case, records, and tracking systems in accordance with privacy, records management, and corporate standards and identify opportunities to improve workflows and administrative processes.

Office Manager - Nova Scotia Legal Aid

(2024-06 - 2024-12)

• Managed daily office operations and coordinated workflows, staff scheduling, priorities, and service delivery in a high-volume public-sector legal environment.
• Provided day-to-day operational support and guidance to staff, helping coordinate workloads, address administrative issues, and maintain effective and timely service delivery.
• Supported staff training and operational coordination and helped promote consistent administrative practices and procedures.
• Identified and implemented process improvements that strengthened document control, records accuracy, workflow efficiency, and consistency of administrative practices.
• Maintained confidential legal and client information in accordance with privacy, security, records-management, and information-management requirements.
• Supported effective communication and coordination among staff, legal professionals, clients, and other stakeholders while responding professionally to competing and sensitive service requirements.

Correspondence Coordinator - Nova Scotia Department of Labour, Skills and Immigration

(2023-01 - 2024-06)

• Coordinated department-wide ministerial correspondence processes, using tracking and bring-forward systems to manage competing priorities, service standards, approvals, and deadlines.
• Reviewed, edited, and quality-assured briefing and correspondence products to ensure accuracy, consistency, alignment with government standards, and readiness for senior-level decision-making.
• Worked across program areas to obtain information, clarify requirements, resolve outstanding issues, and deliver coordinated outputs within established timelines.
• Provided coaching and guidance to staff on corporate correspondence processes, procedures, and best practices.
• Supported access-to-information compliance through liaison with FOIPOP staff and managed digital information and records using STAR/STOR while maintaining information security and records-management standards.

Executive Secretary to Executive Director - Nova Scotia Department of Intergovernmental Affairs

(2022-04 - 2023-01)

• Supported the Executive Director and senior management with corporate priorities, briefing materials, reports, meetings, schedules, and time-sensitive deliverables.
• Coordinated information and logistics involving internal and external stakeholders, senior government officials, and the Premier’s Office.
• Maintained confidential files, monitored priorities and deadlines, and served as a key liaison to support effective executive decision-making and organizational coordination.

Master of Business Administration (MBA) - Strategic Human Resources - University of Fredericton

Bachelor of Arts - Political Science, Minor in Business Administration - University of Prince Edward Island (2016 - 2022)