Constituency Advisor at BC Legislature, Nanaimo-Lantzville Office (2026-06 – Present)
- Co-managed event planning and booth logistics for a $35,000 Summer Event, securing community participation, coordinating prize distribution, and structuring activity schedules.
- Liaised with Vancouver Island University (VIU) MBA administrators and alumni to recruit student volunteers, authoring orientation guides and role instructions to streamline Summer Event Activities.
- Directed day-to-day office communications, managing email correspondence, maintaining the MLA's master calendar, and serving as the second point of contact for constituent inquiries.
- Captured photos and videos at major local events like the Silly Boat Regatta and Commercial Street Night Market to support social media curation.
Project Consultant Intern at Parksville Chamber of Commerce (2026-02 – 2026-06)
- Successfully managed 3 concurrent consulting contracts, driving project timelines and ensuring on-time delivery of all client deliverables.
- Developed clear project scopes and streamlined work plans based on client needs, improving transparency for Chamber leadership through consistent progress reports.
- Acted as the primary point of contact, providing hands-on support (marketing, business planning, research) that directly contributed to the successful execution of assigned organizational projects.
2nd Year Client Service Representative at H & R Block (2026-02 – 2026-05)
- 60+ weekly client touchpoints managed across in-person, phone, and email channels, serving as the primary lead for front-line professional communications.
- 25+ daily appointments strategically coordinated for tax professionals, resulting in a 0% double-booking rate and optimised consultant schedules.
- 100+ case files meticulously reviewed and finalised in collaboration with senior tax staff, ensuring 100% adherence to filing deadlines.
Receptionist at Foxy Box Wax and Laser Bar (2025-06 – 2025-07)
- 20% increase in departmental productivity achieved by supporting a cross-functional team of 15+ employees and managing complex calendars and travel logistics.
- 400+ client records modernised through a streamlined digital filing system, successfully reducing document retrieval time by 30%.
- 100% preparation rate maintained for all materials and technical requirements for weekly meetings and monthly seminars hosting up to 50 attendees.
1st Year Client Service Representative at H & R Block (2025-01 – 2025-04)
- 60+ weekly client touchpoints managed across in-person, phone, and email channels, serving as the primary lead for front-line professional communications.
- 25+ daily appointments strategically coordinated for tax professionals, resulting in a 0% double-booking rate and optimised consultant schedules.
- 150+ case files meticulously reviewed and finalised in collaboration with senior tax staff, ensuring 100% adherence to filing deadlines.
Retail Associate at VIU Campus Store (2025-01 – 2025-02)
- 5+ diverse payment methods managed simultaneously, including complex sponsorships and internal corporate accounts, with zero reconciliation errors.
- 150+ daily customers served efficiently, maintaining high-speed throughput during peak operational hours.
Project Manager at Reformation Community (2024-04 – 2024-07)
- 20+ university students engaged through a virtual training initiative spearheaded using design thinking methodology to solve Health Tech challenges
- 4 universities were onboarded through the strategic establishment of Booksville University's presence
- 100% compliance rate maintained by producing detailed project reports and managing stakeholder communications via virtual collaboration platforms.
Administrative Assistant at Kwordinated Events (2024-02 – 2024-07)
- Implemented digital workflow solutions for event management, resulting in streamlined processes for vendor coordination and client communications.
- 95% client satisfaction achieved by orchestrating virtual meetings and events using digital platforms with effective remote coordination.
Research & Business Development Assistant at Kodana Energy Ltd (2022-10 – 2024-01)
- 25% growth realised by identifying 3 new market segments through targeted market research.
- 40% conversion rate achieved by creating compelling business proposals and presentations for prospective clients.
- 5 strategic partnerships secured by representing the company at industry events and cultivating key stakeholder relationships.
Marketing Associate at One Heart Immigration Services (2023-01 – 2023-03)
- 20+ ongoing analyses performed to develop and advance future marketing strategies, enhancing campaign targeting by 25%.
- 15+ video content pieces strategized and developed for client's social media publications, leading to a 15% increase in engagement.
- 100+ comments, posts, and questions managed daily with a good response rate, maintaining high brand reputation under supervision.
- 5+ marketing projects assisted, generating new leads through the implementation of compliance-driven recordkeeping strategies.
Research & Business Development Assistant at Dronehub Limited (2021-11 – 2022-07)
- Coordinated international client relations utilising bilingual skills, facilitating successful business negotiations in French and English.
- 100% compliance rate delivered by managing all aspects of client drone registration and regulatory requirements.
- 30% faster order processing realised through improvements to the inventory management system.
Development Associate at Plan International (2020-09 – 2021-11)
- Engaged 250+ girls through a community project on Menstrual Hygiene Sensitisation, piloted in collaboration with a Gender and Influencing Specialist.
- Reviewed and refined 100% of grant proposals for the Business Development team, improving clarity and competitiveness
- Piloted a 3-day community development project for unemployed individuals in collaboration with MTN Ghana, launching a program to create sustainable job opportunities.
