Britton Yao

Health Information Science graduate from the CCHIM-accredited University of Victoria program with hands-on experience in clinical IT support, middleware integrations, and health project coordination. Proven track record at Alberta Health Services (AHS) and hospital environments in clinical workflow analysis, EHR system rollouts, and data visualization (Power BI/SQL). Certified in Google Data Analytics, IT Support, and AI, actively pursuing CCHIM designation.

Project Coordinator (Co-op) at Alberta Health Services (AHS) (2024-01 – 2024-07)

• Project Governance: Coordinated middleware service integrations for an MRI system implementation, collaborating with cross-functional technical and clinical teams to meet deployment deadlines.
• Data Analytics & Reporting: Developed an automated inventory monitoring dashboard using Power BI and Excel, providing operational visibility for active projects and tracking risk levels across stages.
• Stakeholder Communication: Facilitated weekly status meetings within the Neuroworks project team, identifying bottlenecks, resource constraints, and delivering actionable recommendations to leadership.

IT Support Specialist at Chong Qing West District Hospital (2025-10 – 2025-12)

• Clinical Workflow Optimization: Supported the successful rollout of a modernized nursing triage system in a high-volume hospital department, optimizing patient intake workflows.
• Technical Training & Adoption: Trained 50+ nursing staff on updated software protocols and post-rollout triage processes, significantly reducing system-related errors and improving adoption.
• Incident Management: Authored comprehensive technical documentation and knowledge base articles for recurring hardware/software issues, cutting down future resolution times.

Lead Builder & Inventory Manager at Robotics Club (2019 – 2020)

• Strategic Design & Resource Management: Engineered and optimized a competition-ready robot adhering to strict VEX technical specifications; managed high-value inventory and hardware reliability under regional competition conditions.

Bachelor of Science in Health Information Science – University of Victoria (2021-09 – 2025-12)