Angelina Ngoy

HR and program management professional with over 10 years of experience in the public and private sector, supporting senior leadership on workforce planning, talent management, and organizational priorities. Skilled at navigating complex environments, building consensus among diverse stakeholders, and leading initiatives that improve service delivery and operational effectiveness. Recognized for a thoughtful, people-focused approach and a commitment to fostering inclusive workplaces while advancing long-term organizational goals.

Case Manager (PE-03 – Assignment) - Immigration, Refugees and Citizenship Canada - Ombuds Office, Office of the Deputy Minster, Employee Support Team

(2026-01)

• Provide individualized, confidential support to employees by assessing workplace barriers and accommodation needs in accordance with the Duty to Accommodate directive.
• Collaborate with employees, managers, and subject-matter experts to identify practical, inclusive accommodation solutions addressing physical, technological, communication, and attitudinal barriers.
• Coordinate and support the implementation of accommodation measures, enabling employees to fully and equitably participate in the workplace while meeting operational requirements.
• Promote an inclusive, respectful, and barrier-free work environment by applying a client-centred, solution-focused approach and ensuring fairness, dignity, and equity from onboarding onward.

Human Resource Advisor (PE-03) - Immigration, Refugees and Citizenship Canada - People Management Operation Branch, Employee Experience and Talent Bank Team

(2023-07 - 2026-01)

• Provided strategic advice to senior management through briefing materials and data-driven reports to enhance the department's recruitment initiatives, aligning with organizational needs.
• Led team of 2 to design and implement innovative recruitment and branding strategies that improve workforce planning and talent pipelines.
• Developed and foster partnerships across HR disciplines and other government departments to support recruitment initiatives.
• Represented IRCC at career fairs and recruitment events, reaching over 500+ prospective candidates.
• Provided recruitment recommendation to promote internal mobility within the public service.
• Collaborated in the automation of IRCC's hiring management platform, leading to increased efficiency, reduced processing times and improved user experience.
• Provided expert advice on streamlining staffing processes and service standards, enhancing overall operational effectiveness.
• Applied User-Centered Design methodologies to optimize HR service delivery, improving applicant satisfaction by 50%.
• Provided strategic advice to senior management through data-driven report and analysis on staffing initiatives, workforce planning, and process innovations to support long-term talent retention and internal mobility within the department.

Human Resource Advisor (PE-02) - Employment and Social Development Canada - Human Resources Services Branch, Staffing Operations

(2022-07 - 2023-07)

• Provided advice and guidance on staffing policies, interpreting legislation to develop strategic recommendations to senior management.
• Managed a high-volume of staffing actions (100+ per quarter) ensuring efficiency and compliance.
• Advised senior management on complex HR matters, ensuring alignment with workforce planning and operational priorities.
• Led the coordination of talent pools and selection processes, advising management on merit-based assessment criteria to attract top candidates.
• Streamlined staffing workflows by identifying process improvements, enhancing service delivery, and reducing turnaround times.

Manager, Witness Management Program and Litigation Support - PM-05 (Acting) - Public Health Agency of Canada - Centre for Compliance, Enforcement and Exemption

(2022-03 - 2022-07)

• Led the Witness Coordination Program, interpreting federal legislation (Quarantine Act) to support compliance and enforcement efforts.
• Supervised a team of five Junior Program Officers, ensuring efficient case management and collaboration with federal, provincial, and law enforcement partners.
• Provided strategic recommendations to senior management, analyzing performance data and supporting legal teams in preparing affidavits for enforcement actions.

Program Officer – PM-02/PM-04 (Acting) - Public Health Agency of Canada - Centre for Compliance, Enforcement and Exemption

(2021-09 - 2022-03)

• Coordinated with Federal and Provincial Crown agencies to support over 500 ticket violations issued by Quarantine and Screening Officers in relation to Quarantine Act.
• Supported the Affidavits team in preparing over 500 affidavits for the Crown.
• Managed updates to Standard Operating Procedures, enhancing compliance efficiency.
• Processed over 200 disclosure packages ensuring accuracy and completeness.
• Tracked weekly performance statistics and provided regular updates to senior management to ensure alignment with operational goals.

Administrative Officer (AS-01) - Public Health Agency of Canada - Office of Regulatory Affairs

(2021-02 - 2021-09)

• Managed the Director's agenda, prioritized urgent matters, and facilitated communication between senior offices.
• Oversaw office operations and project coordination, including financial reviews, HR staffing requests, and resource allocation.
• Served as Secretariat for leadership meetings, managing agendas, minutes, and key updates for stakeholders.

Project Manager - Transforming Life Centre

(2017-07 - 2020-09)

• Led program strategy development, providing management, leadership, and consultation on policy, business processes, and organizational improvements.
• Oversaw project planning and execution, supervising team of 5 staff, managing risks, ensuring quality control, and tracking progress with critical path analysis.
• Managed budgets, reporting, and stakeholder communications, preparing documentation, tracking funds, and delivering updates on project performance.

Human Resource Manager - Transforming Life Centre

(2015-04 - 2017-07)

• Led full-cycle recruitment, from sourcing and interviewing to recommending candidates, ensuring alignment with organizational needs.
• Developed and implemented HR policies, staffing strategies, and diversity initiatives to support compliance and business objectives.
• Managed a team of 10 staff responsible for the onboarding, training, and development of the employees, fostering growth and seamless integration.

Master of Arts - Liberty University (2020-07) Lynchburg, Virginia (USA)

Bachelor of Social Science - Political Science - University of Ottawa (2007-08) Ottawa, ON