I am CRM Business Analyst with 14 years of work experience in the IT field. I have worked on different projects with all streams in Canada.
Experience
14+ years of Software testing experience in IT Industry with expertise in performing Business Analysis and Marketing Analysis. Excellent understanding of Software Development Life Cycle (SDLC), Software Test Life Cycle (STLC) and Test Methodologies of both waterfall and agile.
Expert in creating business requirements, traceability matrix, stakeholder meeting and liaison with stakeholders to deals with objectives, policies, and operations.
Expert in creating business cases for new initiatives, programs, development of new technologies and services.
Expert in conducting meetings for requirement gathering, preparing both excel, word and SharePoint material on project scope and identifying key assumptions for the project.
Expert in developing business requirements for IT solution team and worked solely to support vendor programs, generating reports, and developing system reports.
Experienced in market research analysis for business growth and able to identify new business opportunities.
Expert in dealing with Operations and support functions to meet business requirements.
Expert in working with Release Management and deployment.
Involved in cost/benefit analysis for the business cases.
Expert in improving business process by preparing details of existing “As-Is” process and creating new “To-Be” processes with proper methodologies.
Expert in dealing and guiding project team for project planning and monitoring activities for projects and new/existing initiatives.
Expert in conducting meeting with user groups from different streams and division to discuss about current and new opportunities for enhancements and meeting alignment for functional requirements.
Expert in communication skills via email, web, on-site training.
