Sr. Business System Analyst at CIBC Bank (2024-07 – Present)
- Project 1: Simplii Project Odyssey – Introduced new Multi Folder Account for Simplii Debit portfolio. The purpose of the project was to introduce a new Account Management System for posting financial transactions. The project provided enhanced spending capabilities by implementing Primary and Secondary Accounts that allowed clients to create multiple folders under the Primary Account.
- Project 2: Business and Commercial Debit Card Upgrade – CIBC Business & Commercial Debit Card upgrade introduced the new R12 chip that was embedded in the Business & Commercial Debit cards
- Project 3: FPAN Swap – Project FPAN Swap implemented an automatic FPAN Swap when a CIBC/Simplii Debit client receives a new replacement card due to Natural Re-Issuance. This automatic update replaced the old FPAN in digital wallets with the new FPAN generated during card replacement.
- Created process models and maps to present complex processes in a simplified manner.
- Documented user stories with acceptance and evaluation criteria, supported refinement and planning sessions.
- Documented Simplii Debit Transaction Matrix for both Interac and MasterCard transactions.
- Documented end to end Accounting Flows to support balance the bank activity.
- Created Business rules, Non-Functional Requirements (NFRs), and Use Cases in Top Teams.
- Developed user stories and acceptance criteria and presented it in refinement sessions to build consensus and common understanding.
- Obtained sign-off from project sponsors and senior management on documented requirements.
Senior Business System Analyst at BMO Bank (2022-05 – 2024-07)
- Project 1: Fraud Control Enhancements (OTP for Interac e-Transfers) - Introduced One-Time Password verification for qualifying Interac e-Transfers, particularly transactions involving new recipients or unfamiliar email addresses and phone numbers. This added an additional authentication layer beyond login credentials, reducing unauthorized transaction risk while maintaining a secure and efficient transfer experience for legitimate customers.
- Project 2: Digital Application Recovery and Resume Journey: Enhanced the digital lending application journey by allowing customers to securely return to incomplete or timed-out applications without restarting the entire process. The solution preserved previously entered information, connected customers to their original application, and returned them to the appropriate step, reducing abandonment and improving application completion and operational efficiency.
- Project 3: Duplicate Application Detection and Status Management - Improved the handling of repeat digital lending applications by identifying customers with recently submitted applications and providing clearer application-status and next-step messaging. This reduced unnecessary duplicate submissions prevented avoidable processing delays, and improved transparency for customers awaiting an application decision.
- Involved in requirement gathering, elicitation, analysis and development of Software and solution requirements.
- Developed user stories, Business Rules, and Use Cases.
- Documented detailed analysis of end-to-end business processes, functional design, workflow mapping and action items, issues and ensured information is accurate and complete, Obtained sign-off of the documented requirements from project sponsors and Senior Management.
- Involved in using Confluence for user stories, JIRA for tracking issues and created process flows using Visio.
- Worked with product owners to create product backlogs, detailing user stories precisely defining actors and descriptions.
- Used Agile methodology and developed product backlog with user stories clearly specifying actors, descriptions and benefits of requirements and created user story maps for traceability purposes.
- Facilitated Sprint Planning Sessions and developed sprint log along with acceptance and evaluation criteria using Agile framework.
Business Systems Analyst at TD Bank (2021-01 – 2022-03)
- Worked on Agile approach with support to all 4 ceremonies creating user stories, updated product backlog, acceptance and evaluation criteria and most importantly backlog grooming towards preparation for the upcoming sprint.
- Analyzing the needs of different clients and initiating the requirements gathering process.
- Capturing the existing process for Mobile, Online banking and Branch applications, and documenting functional and non-functional requirements.
- Part of Agile environment having daily stand-up, backlog story refinement, sprint demo followed by sprint retrospective and planning.
- Assisted in entering and updating high-level requirements and breaking them into Epics, User stories, and Tasks in an Agile environment.
- Produced Data Mapping, Process Maps and Business Requirements Document (BRD) by working closely with Business and Technical teams.
Data Analyst at CITI Bank (2020-07 – 2020-12)
- Conducted data profiling and cleansing on source systems before transformation activities
- Wrote SQL queries to extract, analyze, and validate data against defined requirements
- Created detailed data mapping documents linking source fields to target systems
- Collaborated with BAs to translate business rules into data logic and report specs
- Supported UAT by preparing test datasets and validating output accuracy
