Sr. Business Analyst - New York State Education (NYSED) - Albany, NY
(2024-02 - 2026-05)
Experienced in designing solutions based on customer needs and technical considerations. Applied analytical expertise to assist in defining, analyzing, validating, and documenting complex operating environments, conducting business process analysis and optimization in a technology environment, while documenting the "AS-IS" and proposing the "TO-BE" states.
- Documented "AS-IS" and TO-BE states using Business Process modeling tools such as MS Visio
- Scheduled and led "AS-IS" and "TO-BE" sessions with program area(s) to understand current and future state business processes
- Involved in transforming paper-based processes into electronic systems involving case/incident management, digital information gathering, storage, retrieval, and transmission among different teams' data submission, review, and approval processes
- Involved in requirements elaboration, business analysis and validation, and translating into requirements, user stories and acceptance criteria, using a variety of business analysis techniques (workflows, business process models, mockups, wireframes, SWOT, MoSCoW, etc.)
- Created/updated user stories and acceptance criteria for all business, functional and non-functional requirements (F/NFR), including workflows, business rules, use cases, wireframes, activity & sequence diagrams
- Documented requirements, acceptance criteria, epics, user stories creation, roadmap building, defect tracking, backlog management using Jira/Confluence or other BA and QA tools
- Worked in hybrid Agile environment collecting, updating, and modifying business requirements iteratively, identifying functional and non-functional requirements including dashboards, and creating artifacts including flowcharts, business process models, workflows, and data dictionaries
- Acted closely with internal and external customers using JAD sessions
- Assembled, analyzed, and evaluated data and proposed appropriate design solutions to various stakeholders and project teams
- Interfaced with members of the scrum team, business product teams, business analysts from other teams to deliver solutions
Sr. Business Analyst - Health Care Service Corporation (HCSC) - Chicago
(2022-08 - 2024-01)
- Led Requirement elicitation and authoring of business requirements documents
- Created Business Requirement Document and Functional Requirement documents
- Created Epic, Sub Epics and User Story using industry standard tool such as Atlassian JIRA, Rally, Avion, Agile craft
- Developed and documented process diagrams and screen mockups
- Crafted requirements documentation such as: Use cases, Screen prototypes, Specifications, and adhering to pre-established templates
- Designed Business process modelling, Flow charts, Data flow, UML diagrams such as Use Case diagrams, activity diagrams, and sequence diagrams
- Developed documents such as Business Requirement Document, Functional Requirement Specification Document, Requirement Traceability Matrix, High Level Design Document, Detailed Design Document, and Feature Description Documents
- Involved in thorough study of Business Requirement Design documents and requirement specifications
- Conducted regular requirement grooming with development team and with all stakeholders to obtain sign-off on frozen requirements
- Collaborated with Business units and IT partners to provide effort estimate / user story points
- Served as the liaison between the customer community and the software development team via clearly documented functional, system and process requirements
- Evaluated the information from multiple sources to develop an understanding of the client's business requests and needs and translated them into application and operational requirements
- Determined systemic process faults and process improvement, overall process performance across organizations
- Experienced at GAP Analysis and Risk analysis, Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements
- Extensive experience and knowledge in Safe Agile, Waterfall model: Requirement Gathering and Analysis, Design (High level and Detailed), Implementation, Deployment and Maintenance
- Prototyping activities were done to validate business requirements, solution definition and to demonstrate and verify the desired system behavior
Sr. Business Analyst - New York State, Welfare Management System (WMS) Rules Extraction, KPMG - NY
(2020-08 - 2022-07)
Worked with New York State Department of Social Services to Design, Develop and Implement a Welfare Management System (WMS) capable of receiving, maintaining, and processing information relating to persons who apply for benefits, or who are determined to be eligible for benefits under any program administered by the Department. Involved in transitioning consumers from Welfare Management System (WMS) to NYS Health exchange, and other State based and Federal Health exchange - MAGI based eligibility system.
- Worked on the States Benefits project, on an enterprise level, to modernize eligibility determination capabilities across all the State's HHS programs and services
- Facilitated and working with the State's Health and Human Services Team and Consultants on supporting the development of business process workflows, use cases, logical data models, functional and non-functional (technical, implementation and performance) requirements and organization design
- Provided facilitation and worked collaboratively with business unit policy, program and service delivery process owners and subject matter experts throughout the project's life cycle
- Focused primarily on business requirements, workflows, requirements and leveraging technology to enable and redesign business processes and practices to improve the coordination of the State's Health and Human Services operations and access, quality, outcome, and cost of services
- Participated in multi-organizational, multi-disciplinary teams to determine, articulate, and document workflows, use cases, logical data models, and functional (business) and non-functional (technical, implementation, performance) requirements
- Analyzed and documented current system source code and system documentation including subsystems, in support of the Integrated Eligibility System (IES) Program
- Reviewed, validated, and approved AS-IS system documentation (e.g., business rules, process flows) by subject matter experts and used as input to the larger IES Program to develop and implement a new eligibility system
- Worked within the project deliverables used as an input into the larger IES Program to develop and implement the system to replace the legacy system and all its subsystems
- Performed with IE Integrated Eligibility Solution provide clients and State and SSD workers with Integrated approach to access or provide program and service delivery
- Operated with IE solution to implement streamlined eligibility and enrollment, case management, program and service management, and financial management functionality for Health and Human Services programs supported by New York City Welfare Management System (WMS), the Benefit Issuance Control System (BICS) and other (COBOL) legacy Systems
- Experienced in EvolveWare Intellisys platform that provides automation to the management and implementation of every phase of
