Anmol Thakur
IT Support Technician | Help Desk Analyst | Service Desk Analyst | Desktop Support | Network Support | NOC Technician | Network Administrator | IT Operations | Systems & Applicatio
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About
IT Support and Network Operations Technician with a Computer Systems Technician – Networking Diploma from Algonquin College and hands-on experience spanning Help Desk, Service Desk, Desktop Support, IT Support, Network Support, NOC, IT Operations, Network Administration, and Application Support. Proven ability to deliver Tier 1 and Tier 2 technical support for Windows 10/11, Windows Server 2016/2019, Microsoft 365, Active Directory, and enterprise environments. Strong foundation in networking (TCP/IP, DNS, DHCP, VLANs, VPN, LAN/WAN, Wi-Fi, Cisco IOS) and IT infrastructure including system imaging, hardware/peripheral troubleshooting, device configuration, and remote support tools.
Experienced with ITSM best practices: ServiceNow, Jira, ticket lifecycle management, incident prioritization, escalation, SLA adherence, knowledge base documentation, and ITIL-aligned service desk operations. Adept at troubleshooting application issues, performing systems analysis, conducting functional and systems testing, monitoring network performance (Wireshark, Nagios, PRTG), and communicating technical solutions clearly to non-technical users.
Experience
Field Technician at Dependable Home Tech (Rogers Contractor) (2024-06 – Present)
- Deliver Tier 1/2 on-site and remote support to 10+ customers daily - transferable to Help Desk, Service Desk, Desktop Support
- Troubleshoot internet, Wi-Fi, network equipment, cabling, hardware using TCP/IP, DHCP, DNS, ping, tracert, Wireshark basics
- Install/configure/test networking equipment (modems, routers, switches, APs) while ensuring SLA compliance - core to Network Support & NOC Technician
- Provide Service Desk-level support: document activities in ticketing system, manage incident prioritization, escalation, ITIL best practices
- Support M365, Outlook, Teams, printers, mobile devices, system imaging, and basic PowerShell diagnostics
Computer Lab Assistant (Volunteer) at Shanti Van High School (2017 – 2019)
- Provided Help Desk and Desktop Support for 30+ workstations: Windows OS installation, software deployment, printer configuration
- Created AD user accounts, reset passwords, maintained knowledge base documentation
- Supported information systems testing by validating new software installs and documenting bugs
Education
Computer Systems Technician - Networking Diploma in Networking – Algonquin College (2023-09 – 2025-04)
