Server / Event Server / Food Expeditor / Busser at CN Tower (2018-05 – Present)
Held a variety of roles in a fast-paced atmosphere, located at 114 stories, and accommodates 700 guests in the event space.
- Provide outstanding hospitality to customers to gain appreciation, satisfaction and return service
- Knowledge of menus, products, cooking process, ingredients, and relevant allergies
- Provide set up and tear down functions and serve guests
- Maintain VUE Bistros service stations, such as cleaning and maintaining stock equipment
- Coordinate food orders and special requests with the kitchen, servers and management to guarantee timely and efficient delivery to guests
Server / Bartender at OTG Management (2020-02 – 2022-01)
Held a variety of roles in a fast-paced atmosphere and in-terminal dining, located at the Toronto International Pearson Airport.
- Educating guests on menu items, wine and beer selections and recommendations to guests
- Assisting guests in entering all orders into the iPad/computer system
- Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails, wine, and other drinks
- Assist in the training and development of new employees
Dining Room Server at Woodbine Entertainment (2019-07 – 2022-01)
Held a variety of roles in the food and beverage departments.
- Prepare set up and break down of dining room and tables for daily business and large functions with special attention to sanitation and order
- Respond promptly, courteously and effectively to guest inquiries, requests, and concerns
- Maintain impeccable customer service to ensure guest satisfaction and dining experience
Food and Beverage Internship at Omni King Edward Hotel (2019-01 – 2019-04)
Held a variety of roles in a Luxury 4.5-star hotel with 301 guest rooms and suites.
- Rotated between different F&B outlets and shadowing various managers and supervisors
- Worked in the Consort Bar, preparing alcoholic beverages, taking orders, serving food and drinks
- Use Point of Sales (POS) system for all transactions in the Consort Bar
- Worked in the Hotel's restaurant, Victoria, as a restaurant server and hostess
- Answer phone and record reservations for the restaurant and bar with the use of Open Table
- Provide in-room service dining, including managing and delivering food for hotel guests
Server / Bartender / Hostess / Manager at The Humber Room (2018-02 – 2018-05)
Held a variety of roles while learning fine dining restaurant standards, with 100 seats, student-run bistro. Served a range of guests, including students, instructors, senior administrators, and business leaders.
- Worked in varying positions, including a manager, bartender, server, food expeditor and host
- Worked with the kitchen and front of the house to ensure guests receive orders efficiently and promptly
- Checked the assigned section for cleanliness, uniformity and overall appearance
Cashier / Crew Member at Dairy Queen (2016-06 – 2019-01)
Held a variety of roles in a fast-paced atmosphere, serving a range of guests, including children and people in authority.
- Followed the procedure for food safety, preparation, and assembly operations
- Excellent ability to prioritize and complete tasks with speed and accuracy
- Operated grill area with established standards, policies and procedures
Office Assistant at Ministry of Health and Long-Term Care (2016-12 – 2017-06)
Worked in the Psychiatric Patient Advocate Office, where the Ministry helps over 3,500 patients with the quality of life, care and the realization of legal rights.
- Maintained office files and folders
- Worked independently and promptly with little direct supervision
- Knowledge of mental illness through advocacy, rights advice and education
Crew / Cashier at McDonald's (2015-03 – 2015-06)
Held a variety of roles in a fast-paced and fast food restaurant.
- Greeted customers, took their orders, transmitted orders to the kitchen and served meals
- Responsible for stocking, sorting, and unpacking materials in all areas of operation
- Performed kitchen duties, including the oven and grill
Server / Hostess at Egg Smart (2014-06 – 2016-06)
Held a variety of roles in the breakfast and brunch in a fast-paced restaurant.
- Execute opening and closing efficiently and safely
- Performed a variety of duties, including table settings, stocked kitchen, dining room service areas, assisting in the kitchen area, serving drinks and clearing tables
- Interacted with customers to generate repeat business
- Followed up with the kitchen throughout service to ensure food was prepared to their satisfaction and address additional needs
