Anna Lovatsis

To obtain a Flight Attendant position within your organization where I can fully utilize my previous related experience and skills.

Server / Event Server / Food Expeditor / Busser at CN Tower (2018-05 – Present)

Held a variety of roles in a fast-paced atmosphere, located at 114 stories, and accommodates 700 guests in the event space.

• Provide outstanding hospitality to customers to gain appreciation, satisfaction and return service
• Knowledge of menus, products, cooking process, ingredients, and relevant allergies
• Provide set up and tear down functions and serve guests
• Maintain VUE Bistros service stations, such as cleaning and maintaining stock equipment
• Coordinate food orders and special requests with the kitchen, servers and management to guarantee timely and efficient delivery to guests

Server / Bartender at OTG Management (2020-02 – 2022-01)

Held a variety of roles in a fast-paced atmosphere and in-terminal dining, located at the Toronto International Pearson Airport.

• Educating guests on menu items, wine and beer selections and recommendations to guests
• Assisting guests in entering all orders into the iPad/computer system
• Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails, wine, and other drinks
• Assist in the training and development of new employees

Dining Room Server at Woodbine Entertainment (2019-07 – 2022-01)

Held a variety of roles in the food and beverage departments.

• Prepare set up and break down of dining room and tables for daily business and large functions with special attention to sanitation and order
• Respond promptly, courteously and effectively to guest inquiries, requests, and concerns
• Maintain impeccable customer service to ensure guest satisfaction and dining experience

Food and Beverage Internship at Omni King Edward Hotel (2019-01 – 2019-04)

Held a variety of roles in a Luxury 4.5-star hotel with 301 guest rooms and suites.

• Rotated between different F&B outlets and shadowing various managers and supervisors
• Worked in the Consort Bar, preparing alcoholic beverages, taking orders, serving food and drinks
• Use Point of Sales (POS) system for all transactions in the Consort Bar
• Worked in the Hotel's restaurant, Victoria, as a restaurant server and hostess
• Answer phone and record reservations for the restaurant and bar with the use of Open Table
• Provide in-room service dining, including managing and delivering food for hotel guests

Server / Bartender / Hostess / Manager at The Humber Room (2018-02 – 2018-05)

Held a variety of roles while learning fine dining restaurant standards, with 100 seats, student-run bistro. Served a range of guests, including students, instructors, senior administrators, and business leaders.

• Worked in varying positions, including a manager, bartender, server, food expeditor and host
• Worked with the kitchen and front of the house to ensure guests receive orders efficiently and promptly
• Checked the assigned section for cleanliness, uniformity and overall appearance

Cashier / Crew Member at Dairy Queen (2016-06 – 2019-01)

Held a variety of roles in a fast-paced atmosphere, serving a range of guests, including children and people in authority.

• Followed the procedure for food safety, preparation, and assembly operations
• Excellent ability to prioritize and complete tasks with speed and accuracy
• Operated grill area with established standards, policies and procedures

Office Assistant at Ministry of Health and Long-Term Care (2016-12 – 2017-06)

Worked in the Psychiatric Patient Advocate Office, where the Ministry helps over 3,500 patients with the quality of life, care and the realization of legal rights.

• Maintained office files and folders
• Worked independently and promptly with little direct supervision
• Knowledge of mental illness through advocacy, rights advice and education

Crew / Cashier at McDonald's (2015-03 – 2015-06)

Held a variety of roles in a fast-paced and fast food restaurant.

• Greeted customers, took their orders, transmitted orders to the kitchen and served meals
• Responsible for stocking, sorting, and unpacking materials in all areas of operation
• Performed kitchen duties, including the oven and grill

Server / Hostess at Egg Smart (2014-06 – 2016-06)

Held a variety of roles in the breakfast and brunch in a fast-paced restaurant.

• Execute opening and closing efficiently and safely
• Performed a variety of duties, including table settings, stocked kitchen, dining room service areas, assisting in the kitchen area, serving drinks and clearing tables
• Interacted with customers to generate repeat business
• Followed up with the kitchen throughout service to ensure food was prepared to their satisfaction and address additional needs

Diploma in Hotel and Restaurant Operations Management Program – Humber Institute of Technology & Advanced Learning College (2017-09 – 2019-06)

Diploma in Event Management Program – Humber Institute of Technology & Advanced Learning College (2019-09 – 2020-06)