Carla Forodi

Detail-oriented and community-driven leader and researcher with decades of experience supporting team operations and providing efficient innovation resulting in smooth project coordination. Through versatility, collaboration, and a deep interest in the medical field, managing tasks effectively, pursuing dynamic research, and maintaining excellent organizational skills are proven abilities. With experience in supervising teams and being an assistant/secretary to local doctors, a balanced understanding of leadership and support roles builds skills to communicate and collaborate across all levels of organization.

Demonstrating a strong ability in adapting to shifting environments while also ensuring tasks are completed with accuracy and professionalism, I aim motivated to discover new workplace experiences.

Manager and Server - Ice Cream Cafe - Brampton, ON

(2011-10 - 2025-08)

• Oversaw day-to-day operations of the food establishment, including staff management, inventory control, and customer service.
• Managed budgeting, financial planning, and cost control measures.
• Implemented quality control measures to ensure compliance with food safety regulations and maintain high standards.
• Created and managed the creative outlooks upon store design.
• Served customers, developed POS system proficiency, and organized shift coordination in a fast-paced environment.

Medical Receptionist and Assistant - Dr. William J Burgess MD - Brampton, ON

(1999-01 - 2008-05)

• Managed patient appointments, schedules, and medical records using the electronic health record (ABELMED) system along with files.
• Greeted patients, answered phones, and provided assistance with inquiries or appointment scheduling.
• Assisted healthcare providers with patient examinations, procedures, and treatments.
• Prepared and maintained medical documentation, including patient charts, reports, and correspondence.
• Handled insurance claims, MVA, and billings such as for OHIP.
• Ensured compliance with healthcare regulations and maintained patient confidentiality.

Manager - BiWays - Brampton, ON

(1993-08 - 1998-12)

• Oversaw day-to-day operations of the merchandise, including staff management, inventory control, and great skills of customer service.
• Managerial role included managing payroll, organizing team meetings, and developing strategic business relationships through networking.
• Developed and implemented business strategies to increase sales and profitability.
• Prior to this managerial role, a key holder role was implemented, developing skills of punctuality and excelling in team leadership.