Divya Rai

8+ years of experience as a Business Analyst with in-depth knowledge of working in Agile and Waterfall (Software Development Life Cycle) methodologies, as well as a thorough understanding of Business Requirement elicitation, Use Cases, and all aspects of the Business Analysis Life Cycle across various domains such as Insurance, Wealth, Capital Market, Financial Institutions and Digital Banking and Personalization.

Sr. Business Advisor - Express Scripts - Mississauga, ON

(2024-09)

• Experience in working on enhancement for group benefit Insurance web-based project.
• Worked on managing defects of the current functionalities related to the enhancement web-based project.
• Worked on agile Scrum/Kanban teams to identify, document, and refine user stories to increase the degree of detail relating to acceptance criteria, assumptions, constraints, and dependencies.
• Analyzed existing technical processes and recommended solutions to meet the operational needs and goals of the business.
• Investigated and assisted the development team troubleshooting incidents and problems in the systems (Adjudication, Billing, Reporting and other services).
• Assisted with system and related process documentation including workflow processes.
• Tested and performed UAT performed for enhancements on the current web-based application.

Business Analyst - Sodales - Mississauga, ON

(2024-07 - 2024-09)

• Liaison between various stakeholders to help define, analyze, and document requirements and objectives.
• Facilitating effective communication and streamlining processes.
• Worked on waterfall methodology to identify and prepare BRD with detailed requirements acceptance criteria, assumptions, constraints, and dependencies and process flows.
• Assisted customers in making informed decisions, thereby contributing to project success.
• Identified gaps between business needs and technology solutions.

Business Analyst, III - TD - TORONTO, ON

(2022-03 - 2024-06)

• Experience working on integration and enhancement of digital products within Insurance and Banking projects.
• Worked on personalization project for marketing automation and wealth products online customers for different banking products.
• Facilitate user story refinement sessions for better understanding of epics/features/stories within the team - through story mapping using Gliffy, MS-Visio, BPMN 2.0 for capturing process flows to the development team.
• Took a leadership role in working and liaising with stakeholders, product owner, solution architects, QA, developers, and external vendors to define business and technical requirements.
• Review, analyze and evaluate detailed business and functional requirements, documentation, and process flows to contribute to the development of project plans including project charter, project deliverables and dependencies.
• Documented current system architecture, captured Current state (As-Is) and Future state (To-Be) processes by collaborating with Subject matter experts and business teams.
• Establish and maintain full requirements traceability and work with the business to prioritize requirements and scope changes to ensure business needs are met.
• Collaborate with technology partners and provide recommendations to support development of system requirements and design, testing plans, artifacts/deliverables to ensure business needs are met.

Senior Business Analyst - SUN LIFE - TORONTO, ON

(2019-10 - 2022-02)

• Collaborating closely with product owners, SMEs, Architects to find, identify, and comprehend the proposed system's business requirements.
• Use MS Visio/ BPMN 2.0 for creating the end-to-end process and sub processes.
• Gathering and documenting functional and non-functional requirements, as well as data and transition requirements, from the product owner and other key project stakeholders.
• Work with multiple stakeholders across Sunlife to gather relevant data, perform financial analysis, structure, and create financial models to assess future state financial benefits / costs.
• Collaborating effectively with UI/UX design teams to have a thorough knowledge of the desired system's user interface design.
• Collaborating with the technical architect team and stakeholders to discuss technical requirements, assess the impact of the new system on current microservices, and walk through the new proposed microservices.
• Determining the anticipated impact of the new system on daily business functions if current practices are being followed by existing system users. Using Microsoft Visio, Lucid Chart, and Draw.io technologies and effectively documenting the existing and future condition of business processes.
• Experience in creating requirement matrix as well as test cases for testing.

Business Analyst - BANK OF MONTREAL - TORONTO, ON

(2017-10 - 2019-09)

• For requirement gathering, interacted with Business Process Owners, SME (Subject Matter Experts), and End Users.
• Using MS-Visio and Balsamic tools, created System Context, Business Context, Process Flows, State, Swim Lane, use case (UML), AS-IS, and TO-BE diagrams. Using the Balsamic tool, I created mockups and web layouts for the application. I also created and conducted test cases, using the Camtasia recorder to capture the testing.
• Worked on digital transformation initiative focused on enhancing client experiences and operational efficiency. This includes the development of a new platform, and the integration of certain operations and technology teams.
• Responsible for writing and updating BRD including Summary Statements, Project Objectives, Assumptions, In Scope/Out of Scope -Business and Functional Requirement Specifications (FRD Separated requirements into high-level and low-level Use Cases, Activity Diagrams/State Chart Diagrams (UML).
• For the Gap Analysis, I mapped previous requirements with new requirements and presented it to the business groups.
• Basic SQL queries for testing and report/data validation were designed and implemented.
• Conducted Functional, system integration, and end-to-end testing.
• Worked with other team members to keep the Change Control and Version Control processes running smoothly.

Junior Business Analyst - GMP CAPITAL - TORONTO, ON

(2016-08 - 2017-09)

• Waterfall project technique was pursued, resulting in successful deployment.
• Primary users of this application were Wealth Managers
• Effectively used Interviews, document analysis, requirements workshops, business process descriptions, business analysis, and workflow analysis as BA elicitation techniques.
• Through JAD sessions, I interacted with key stakeholders for Requirement Gathering and Requirement Analysis.
• Developed and maintained a requirement traceability matrix to ensure that all requirements were met through forward and backward traceability. Conducted knowledge transfer and reverse knowledge transfer workshops for junior team members; used MS Visio to create Use Case, Sequence, and Activity Diagrams; and, to assist in the creation of User Interface Mockups for