Annette Paulin

A fully bilingual (French/English), seasoned HR professional with an extensive background in the Contact Centre industry. Brings knowledge and experience of diverse sectors, from Healthcare to Manufacturing, and Telecommunications to Customer Service.

Having worked in various employment settings, from unionized to shared-services, as well as small-sized to corporate organizations, I'm adept in both people and process management, including coaching & training, disability management, process improvement, benefits administration, diversity and inclusion, and health & wellbeing.

I'm a motivated and determined individual who strives to fulfill work objectives in a respectful, compassionate, and meaningful way. I enjoy learning from people and foster a collaborative approach to communication, problem solving, and continuous learning.

MNP – Generalist, Regional Human Capital, Dieppe, NB Oct 2024 - Present

Key Accomplishments:

• Recruitment and Selection: Post, interview, and provide timely feedback to both candidates and Partners throughout the hiring process and promote referrals to build an ongoing talent pool.
• Confidentiality and Data Integrity: Manage files with privacy; conduct audits for data accuracy
• Performance Management: Administer promotions, transfers, job classifications, compensation, and annual performance evaluations
• Trusted Advisor: Provide support and guidance on a wide range of HR processes (policies, L&D, compliance, employee relations, investigations, total rewards, and performance management)
• Disability Management: Communicate disability matters with Leadership, Payroll, and Benefits Teams, while providing support and assistance to Team Members
• Process Improvement: Contribute new ideas and recommend improvement of work processes

Key Accomplishments:

• Employee Experience: Provided enrollment support, advice, and guidance on Benefits Program
• Payment Management: Effectively managed payments for leaves with accuracy and timeliness
• Financial Results: Partnered with the Payroll Team to process deductions and contributions 
• Strategic Change Agent: Collaborated with various teams to implement innovative solutions 
• Integration of Services: Played a crucial role in streamlining, implementing, and improving processes and operational efficiency
• Processes and Training: Maintained knowledge articles and facilitated ongoing education sessions
• Wellness Initiatives: Keen understanding of emerging trends to better support wellness initiatives

Key Accomplishments:

• Trusted Advisor: Provided leadership and guidance on all HR, Benefits, and Wellness related topics 
• Engagement Driver: Drove results through engagement and participated in Wellness initiatives 
• Wellness Leadership: Promoted a culture of wellbeing and encouraged the use of health programs
• Disability Management: Oversaw disability cases and collaborated on return-to-work plans
• Process Improvement: Provided strategic recommendations for operational effectiveness 

Key Accomplishments:

• Trusted Advisor: Supported Leaders and interpreted collective agreements; shared best practices 
• Disability Management: Provided guidance and advice, creating trust and confidentiality

Key Accomplishments:

• Trusted Advisor: Provided sound support, advice, and guidance to Leaders on employee concerns
• Disability Management: Handled all leave cases and collaborated on return-to-work plans
• Wellness Leadership: Spearheaded Health and Wellness Fair and chaired the JH&S Committee 

• Provided strategic HR support and Disability Management

HR Management Certificate - University of New Brunswick Feb 2012