Priya Christian

Customer-focused professional with a Bachelor of Arts in Psychology, Office Administration certification, and Personal Support Worker certification. Experienced in client service, relationship management, behavioural support, administration, documentation, problem-solving, and collaborating with multidisciplinary teams. Recognized for delivering exceptional customer experiences, building trust with clients, handling confidential information with integrity, and adapting quickly to new technology and procedures.

Seeking to contribute excellent customer service and relationship-building skills as a Customer Experience Associate with Scotiabank.

Behaviour Consultant - Viva Therapeutic Services - Moncton, NB

• Built trusting relationships with clients, families, daycare staff, and community partners.
• Conducted client assessments and developed individualized support plans.
• Listened carefully to client concerns and identified practical solutions based on individual needs.
• Maintained accurate electronic documentation and confidential client records.
• Coordinated with multidisciplinary teams to deliver high-quality services.
• Supervised and supported Behaviour Assistants while promoting collaboration and service excellence.
• Delivered professional customer service while managing multiple priorities in a fast-paced environment.
• Educated caregivers on intervention strategies and explained complex concepts in an easy-to-understand manner.

Personal Support Worker - Birchmount Lodge Special Care Home

• Delivered compassionate, person-centred care to residents.
• Built strong relationships with residents and families through empathy and effective communication.
• Responded promptly to resident requests and resolved concerns professionally.
• Maintained accurate care documentation while ensuring confidentiality.
• Worked collaboratively with healthcare professionals to achieve quality outcomes.
• Demonstrated excellent time management and organizational skills.

Assistant Manager / Care Home Operations - Birchmount Lodge Special Care Home

• Assisted with daily operational activities and staff coordination.
• Supported scheduling, documentation, and administrative functions.
• Assisted in onboarding and supporting new employees.
• Maintained compliance with organizational policies.
• Helped resolve customer and resident concerns professionally.
• Promoted a positive and service-focused environment.

Bachelor of Arts - Psychology

Certificate - Office Administration

Certificate - Personal Support Worker (PSW)