Executive Assistant to Head of Mortgage (Finance & Governance) - Financial Services Regulatory Authority (FSRA) - North York, ON
(2023-12 - 2026-03)
Provided high‑level administrative support to the Head of Mortgage (Finance & Governance), ensuring smooth operation of executive priorities and daily workflow.
- Managed complex calendars, scheduled multi‑stakeholder meetings, and coordinated internal/external engagements, including regulatory consultations and governance committees.
- Prepared briefing notes, confidential correspondence, and meeting materials for executive decision‑making and regulatory oversight.
- Supported governance activities by tracking action items, drafting minutes, and maintaining accurate documentation aligned with FSRA regulatory standards.
- Liaised with senior leaders, mortgage industry stakeholders, and cross‑departmental teams to facilitate communication, information flow, and project alignment.
- Coordinated travel arrangements, expense reporting, procurement requests, and budgeting support in accordance with FSRA policies.
- Assisted with project coordination across mortgage licensing, compliance, and regulatory modernization initiatives.
- Maintained secure handling of sensitive information, applying discretion and confidentiality in all matters.
- Managed document control, filing systems, and version tracking for policy, compliance, and governance documentation.
- Monitored deadlines, legislative timelines, and operational milestones, ensuring deliverables were met for executive and board‑level reporting.
- Supported corporate governance processes, including preparation of materials for oversight committees and the FSRA Board Secretariat as required.
- Provided general administrative leadership across the Mortgage Division, improving processes and strengthening team efficiency.
Executive Assistant to CSO, CS and Board - PEI Public Service Commission - Charlottetown, PE
(2017-05 - 2023-05)
Provided confidential executive support to the CSO and Corporate Services leadership by managing day-to-day priorities, handling sensitive information with discretion, and anticipating needs to enable timely, informed decision-making.
- Managed complex calendars across multiple time zones, scheduling high‑priority meetings, briefings, and engagements; proactively resolved conflicts, optimized sequencing, and ensured materials and attendees were prepared.
- Coordinated board and committee meetings, including scheduling, agendas, and meeting materials.
- Prepared and distributed meeting minutes, reports, and confidential documents.
- Managed communication and correspondence between board members, executives, and stakeholders.
- Provided administrative and operational support, including tracking action items and maintaining records.
- Coordinated domestic/international travel and logistics (air/ground, accommodations, itineraries), including risk-aware adjustments and contingency planning.
- Drafted, edited, and proofread executive correspondence, reports, briefing notes, presentations, and meeting minutes with strong attention to detail and quality.
- Analyzed information, tracked action items, identified issues, and provided recommendations to support decision‑making and operational efficiency.
- Served as a professional liaison to internal and external partners, delivering exceptional customer service and maintaining positive stakeholder relationships.
- Supported governance and records‑management practices, ensuring confidentiality, accuracy, and adherence to policies, timelines, and accessibility standards.
- Demonstrated initiative, adaptability, and resourcefulness in improving administrative processes, resolving issues, and supporting a respectful, inclusive workplace culture.
- Leveraged Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, SharePoint/OneDrive) and MS Copilot to streamline workflows—e.g., summarized meeting notes, generated first drafts, tracked actions, and managed shared documentation libraries.
Administrative Assistant - Pearl Dental Clinic - Mississauga, ON
(2016-09 - 2017-01)
- Managed front desk operations, including scheduling appointments and greeting patients.
- Maintained patient records and handled confidential administrative documentation.
- Responded to phone calls, emails, and patient inquiries in a professional manner.
- Processed billing, payments, and insurance-related paperwork.
- Supported daily clinic operations by coordinating with staff and ensuring organized office procedures.
