Executive Assistant
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Dynamic Executive Assistant with over 15 years of comprehensive office management experience. Expertise in organizing daily operations, enhancing workflow efficiency, and providing exceptional support to customers, teams and executives.
Proven ability to streamline processes, negotiate with vendors for cost savings, and maintain meticulous records. Eager to bring strong organizational skills and dedication to excellence, contributing to team success .
Delivered responsive, solutions-focused customer support across multiple companies, ensuring clients received timely assistance via phone, email, and chat.
Resolved a diverse array of customer inquiries, from account issues to product troubleshooting, while maintaining a professional and friendly demeanour.
Collaborated with internal teams to escalate complex cases, track resolutions, and enhance overall service efficiency.
Maintained precise records of customer interactions, feedback including account receivable's-processing online payments as well as utilizing Quickbooks online for all financial transactions contributing to process improvements and elevated customer satisfaction.
Supervised daily office operations and provided direct executive support,ensuring multiple divisions remained organized, efficient, and aligned with company goals.
Pioneered and expanded a national online business for DIYers and contractors, producing over $1M in sales within two years while managing order processing, logistics, and real-time customer support over multiple companies.
Devised and implemented efficient systems for inventory, scheduling, and data management using GoCanvas, Trade Traks, Jobber, and other digital tools—successfully maintaining thousands of SKUs with exceptional accuracy.
Negotiated with vendors to secure improved pricing and contracts, achieving substantial annual savings while managing payroll, invoicing, and purchasing across both in-office and remote teams.
