Apurva Mohite

Detail-oriented Senior Administrator with 8+ years of experience in pension services and project management, skilled in managing complex transactions, ensuring compliance, and driving process improvements. Proven ability to administer pension and benefits plans, generate accurate reports, and provide expert client support. Adept at HR system integrations and leading training protocols, seeking to leverage expertise to enhance pension and retirement processes at Bevertec.

Senior Administrator - Pension Services at The PBAS Group (Administrators of CCWIPP) (2024-11 – Present)

• Managed complex transactions, including Wire payments, lump sum payments, stop payments, reversals, retirements, disabilities, terminations, and adjustments.
• Generated pension suspension and restart data files utilizing MS Excel, coordinating with RBC Client Representatives for punctual processing.
• Compiled and validated recurring and retroactive pension payment files, providing precise direction to the RBC Operations team before the monthly payroll cycle.
• Oversaw the recovery process for overpayments, verified payout statuses through RBC systems, and escalated any encountered issues.
• Delivered client support via phone and email, furnishing clear information and resolving inquiries in accordance with CCWIPP (Commercial Workers Pension) plan regulations.
• Interpreted written client instructions, such as demographic updates, and executed data entry with high accuracy.
• Contributed to special projects, encompassing pension eligibility confirmation and comprehensive data maintenance.
• Reviewed pensioner requests for completeness and resolved discrepancies in forms through both written and oral communication.
• Authored correspondence letters and notifications utilizing MS Word, ensuring timely dispatch to meet all deadlines.
• Spearheaded the training protocol for new team members, covering system workflows, documentation, and communication standards.
• Assisted project leads in issue investigation and resolution, focusing on strategic process improvement.
• Presented monthly operational reports to leadership and the Board of Trustees using MS PowerPoint.

Project Management Associate II at Axiom Real-Time Metrics (2022-12 – 2023-12)

• Facilitated the configuration and deployment of the Fusion eClinical Suite for research clients in collaboration with Project Managers.
• Orchestrated project meetings with internal teams and stakeholders, developing agendas, documenting key decisions, and tracking action items to ensure timely execution.
• Monitored project milestones utilizing the Monday.com tool and proactively escalated risks to the project manager to maintain high client satisfaction.
• Contributed to software testing and analysis based on user requirements, supporting platform enhancements.
• Demonstrated adaptability to evolving project requirements and prioritized tasks effectively to meet all deliverables.

Project Manager at Tata Institute of Social Sciences (2019-10 – 2022-10)

• Acted as the subject matter expert for an education SaaS product, guiding customers through all implementation phases.
• Directed high-impact projects centered on digital transformation, ensuring the punctual delivery of milestones and superior quality outcomes.
• Conducted workshops and briefings with academic and administrative stakeholders to effectively gather requirements and align project objectives.
• Performed process reviews to identify operational inefficiencies and recommend strategic improvements.
• Key Achievement: Engineered and deployed a secure online proctored examination system during the COVID-19 pandemic, facilitating remote assessments for over 15,000 students with a 98% success rate, receiving commendation for innovation and leadership.

M. Tech- Mumbai, India

B.E.- Mumbai, India