Uche Okeke

Pension and benefits administration professional with 6+ years of experience supporting pension plan members and progressing into pension operations. Experienced in processing retirement and termination applications, reviewing member records and supporting documentation, preparing family law valuations, and communicating confidential financial information. Brings a member-focused approach, strong attention to detail, analytical problem-solving, and a foundation in human resources, business analysis, and Agile team practices.

Committed to accurate processing, clear benefits communication, and adherence to plan policies and procedures.

Pension Officer - InBenefits

(2024-10)

• Process retirement and termination pension applications, reviewing submissions for accuracy, completeness, and alignment with established plan policies and procedures.
• Prepare and provide pension options and supporting documentation to members through telephone and written correspondence, explaining sensitive financial information clearly and professionally.
• Prepare family law valuations for plan members and former spouses, handling related records and information with discretion.
• Review member details, pension documentation, and supporting records to confirm requirements are met and identify information requiring follow-up.
• Process leave-of-absence and WSIB documentation and communicate relevant pension information to support accurate administration.
• Maintain careful handling of confidential member and financial information throughout application processing and member communications.

Customer Service Representative - InBenefits

(2018-09 - 2024-10)

• Responded to pension members’ inquiries by providing clear, accurate information about their pension and available administrative support.
• Guided members through registration and account setup on the online member portal, helping them access their pension information and self-service tools.
• Communicated confidential pension and financial information and sent required forms through telephone and written correspondence.
• Investigated and addressed member concerns within the scope of the role, escalating pension setup and termination matters to pension officers when needed.
• Coordinated with pension officers to relay relevant member information and support the administration of pension setups and terminations.

Office Assistant - Seneca Career Services

(2017-09 - 2018-09)

• Supported the planning and coordination of school events and career fairs, assisting with event setup and on-site activities.
• Acted as a liaison between management and staff to help coordinate event-related information and activities.
• Promoted events through social media platforms to increase awareness among the school community.

Volunteer - Seneca Career Services

(2016-09 - 2018-04)

Bachelor of Commerce - Human Resources Strategy and Technology - Seneca College Institute of Technology (2015-01 - 2020-04)