Arnaud Ineza Manzi
Client-focused, bilingual IT Support Specialist
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About
Client-focused, bilingual IT Support Specialist with over 2 years of hands-on experience providing technical support, troubleshooting Windows and Linux systems, configuring networks, and resolving hardware and software issues. Skilled in TCP/IP networking, router configuration, LAN troubleshooting, operating system installation, and customer support. Experienced in documenting technical issues, training users, and working with security technologies including CCTV and access control systems.
Passionate about cybersecurity and eager to contribute to Fortinet by delivering outstanding customer service and technical support while expanding expertise in network security technologies.
Experience
Technical Support Intern at Improved Hub (2023-03 – 2024-07)
- Provided technical support to internal teams by troubleshooting software issues and improving operational workflows.
- Developed and maintained an internal web-based validation tool that increased data accuracy and processing efficiency.
- Assisted with system testing, issue documentation, and quality assurance processes.
- Trained team members on software procedures, data protection standards, and best practices.
- Collaborated with engineering teams to identify, analyze, and resolve technical problems.
ICT Support Intern at BroadcastersofICT (BICT) (2022-09 – 2023-03)
- Diagnosed and resolved hardware and software issues for desktops and laptops, reducing downtime through effective troubleshooting.
- Installed and configured Windows operating systems, software applications, printers, and peripheral devices.
- Configured routers, wireless networks, LAN connections, and basic TCP/IP settings for business clients.
- Installed and maintained CCTV systems, access control devices, UPS units, and other security hardware.
- Documented technical issues, performed preventive maintenance, and ensured reliable operation of client systems.
- Assisted users by explaining technical solutions clearly and providing excellent customer service.
AI Software Support & Quality Control Lead at Verlet Robotics (2025-08 – Present)
- Troubleshot network connectivity issues involving TCP/IP, routers, switches, and Ethernet connections.
- Installed and configured desktop computers, operating systems, printers, and software applications.
- Assisted with workstation deployment and maintenance for business users.
- Documented system configurations and technical support activities.
- Supported end users by resolving technical issues both remotely and on-site.
Education
Software Engineering Studies – African Leadership University
Advanced TVET Certificate in Electronic Services – SOS Technical High School (2024)
